Banned accounts

Hello Microsoft enforcement, I've been a loyal customer to Xbox since the first xbox has ever came out and have never had one single problems, just a normal consumer. I've paid thousands of dollars throughout my time with you guys and every penny was spent
well because I enjoy xbox, it is my all time great hobby. Now to get to the other point on why I'm here. My main account and my girlfriends account were banned for a reason that I we don't correlate too. My brothers Xbox account "Bakin" was permanently banned
for soliciting in November. He then went to college and left his xbox due to the fact that he got banned. He gave it to me and I downloaded my account "Just" and my girlfriends account "Gramma". We played for months with no problems, just watching Netflix
and playing Halo like we always do. Then, out of no where as we were watching Netlfix, both of our accounts were permently banned for soliciting as well. I believe and know the reason behind this. We have the same IP address as my brother did, so the Enforcement
team banned our accounts in addition to his. We love xbox and know the code of conduct like the back of our hand and would never break these rules. We want to stay with xbox but we need our accounts back that we dearly love and enjoy that we have spent countless
time, money and memories on. In addition to that, we don't want any problems and I don't want to come off rude but we need our hobby back Microsoft Enforcement. We have't done anything wrong to deserve the Banned Hammer. Please get back with us as soon as
possible.

Accounts: Just, Gramma

:)

 

What happens to your games if you get banned on an XB One

that is the same as it is now, if you manage to break the rules so badly its a lifetime account ban you loose everything jn that account.

for a modified console its the console that is banned, I think you have to involved in active game code hacking or account phishing or other be involved in nasty completely ruin live for others areas to get a perm ban for your actual gamer account, hey are never clear on why accounts are banned tho

 

Xbox Live Perma Ban (Unban)

is it possible to unban an account as mine was marketplace fraud for things a hacker did. I have the account for like 5 years now and all the account on it is gone. can you report the account enough for the ban to be overwritten and cancelled. If so can you please report Pro5ebsterHD on xbox it would really help me out with the ban thanks.

 

you have to apply for a case review at enforcement.xbox.com

 

We've already done the case review and got nothing out of it. We weren't informed on any proof that the sitation even occurred. We got banned for Soliciting when we weren't. My girlfriend doesn't even use her account let alone send message to people especilly
for solicting, she doesn't even know how to send messages . The console is't banned, I use it everyday. We're victims of the circumstance and paid a lot of money for the things on our accounts and are banned and should be

 

If the banned has been upheld then no there is nothing more to do

 

That doesn't make any sense. In the code of conduct it states that they have to give a reason for banning. They can't just accuse me of something and ban me and throw away all of my money that I've spent over the last 10 years and not tell me what I did wrong. yeah
10 years with no problem. This is a on going problem and people are losing all their money because of this enforcement team. Xbox needs to fix this or they will feel it in their wallets. This is fraud and where is censorship? Grown people are being kicked
off when's shouldn't be. The person who reviewed me was very vague and just said sorry basically and that was it. I love xbox and it's been about part of my life for so many years. Ifeel so betrayed that you guys would do this to me and even my girlfriend I
know for a fact she was soliciting. I need to be in contact with a agent and discuss this issue because we are innocent and my accounts need to be reviewed by someone who cares and be doesn't copy and paste and does their job because I was done wrong and so
was my girlfriend. I can't replace the amounts of money and memories that were created only Xbox can. that that's all I ask for is a more in depth review and concrete evidence if any found.

Accounts: Just , Gramma

 

Thwy give a generic reason not proof

Notice it said reason

Now if it is something more like cursing etc they won't mention it because remember it is a business not someone off the street

Last time a candid agent of pet he was in the end innocent but candid responses only cause trouble

FYI bootstrap or the pro were among the most candid people the pro aka the man isn't around anymore

And no there is no one you can contact

Back in the day I remember someone complaining how he should be able to use a banned word (reference to one of the infamous killers in the word and his rank) and how bootstrap was offensive to him (commonly used by military around the world lol

Now if you are lucky someone may call you but those are agents who look at cases and decide whenever to take it but they don't really have any power as they aren't pet members

Nor can you request one to contact you its more case by case basis

And I'm not even sure if they are around anymore I haven't heard of one helping anyone since the enforcement.xbox.com site went up

 

This is all just ridiculous

My son had his device banned also...they have taken EVERYTHING of his.

They didn't pay for all of that! I did...it isn't fair. Thousands of dollars gone AND a brand new Gold Membership.

Xbox isn't my son's parent...I am.

I think any person they want to pull this mess on - deserves a call. They need to have a contact to the "ENFORCEMENT".

BAD CUSTOMER SERVICE XBOX!

 

This is taken directly from the Code of Conduct you agree to when starting a account:



CONSEQUENCES

A violation of the Microsoft Code of Conduct may be cause for these or other actions:

• Automatic assignment of a new Gamertag, if you create an inappropriate Gamertag.
  
• Content deletion, if you create or use inappropriate Content.
• Restrictions (e.g., communications, multiplayer, account access) on your use of Xbox Live services, if you abuse those services.
  
• Permanent suspension or device ban, if you commit an egregious violation that includes, but is not limited to: hacking, modding, profile tampering, fraud, trading or stealing accounts or Gamertags, severe racial remarks, impersonating Xbox staff, displaying
  nudity, repeatedly creating inappropriate Gamertags or profile content, distributing URLs to phishing sites.
  
• Permanent suspension or device ban, if you try to avoid suspension with alternate accounts and/or devices.
  
• Permanent suspension or device ban, if you repeatedly commit violations.

UPON RECEIVING A PERMANENT SUSPENSION, YOU FORFEIT ALL CONTENT LICENSES, GOLD MEMBERSHIP TIME, AND MICROSOFT ACCOUNT BALANCES ASSOCIATED WITH THE SUSPENDED ACCOUNT.

 

I understand the Code of Conduct fully as I have been with Xbox since 2007. I haven't committed soliciting as they've stated nor has my girlfriend. My accounts need to be readvised and proof that the crime has been done because I haven't done anything wrong
and my girlfriend can't even send a message, so there's no way she was soliciting. We don't deserve the ban hammer.

Accounts: Just , Gramma

 

There is and the only way as you been told is forums or a private chat via the enforcement site

But as you been turned down already you need to move on and read the terms of use and start teaching your children that consequences with bad behaviour

You been told the correct information and are still relying on false info to make a case out of nothing

 

There is no other way and you wouldn't want any other way one it had to be moderated any 1800 number can be spammed especially for a legal service like enforcement that can be spammed call indoubt that will provide you a solution as spammers will call it
to try get unbanned which means you will never getnthru

Youndont realize that what your asking is not the way things are done online

No online service uses phone calls for enforcement as that is a waste of.time for people since people would.be spammingnitn

A moderated method works.better because you ask once and you have one on one time not waiting in an impossible queue which will never end with what you want anywss

You are given contact info

The enforcement site

One you can only inquirers once per ban

You already been told multiple times

It doesn't matter who starts a fight your son must conduct himself in a rated e for everyone manner

And it is Xbox's servers not yours they make the rules not you

FYI all game Services have the same rules so unless you want to spend thousands of dollars switching everytimenyour son doesn't learn his lesson teach him to play well with others and block and ignore not retailiate according to your own post

 

you guys have to remember the enforcement team has to document everything this includes reviewing by multiple members

Very few times have they ever reverse anything and usually only minor offences like gamertag change and only once have they been challenged in court and yes they did win with an appology from the defendan's mother because she took it to the news outlets
they were against her autistic son only to be apologize publically when it was proved she solicitated the cheat which she didn't know was wrong and it was a mod that was the issue not a boost

And even more recent 'the pro' incident over YouTube which many hackers refer to even though it was an edited video by the offender