Banned 13 years ago

Hi there! This is Ronnie, an independent adviser

Nice to meet you and I hope you are having a great day!

I understand you need help in getting back your banned account.

Unfortunately, if the account has been permanently banned and has already been banned for more than a year, there will be no option anymore to submit for a case review to appeal the ban.

You may review some of the details here regarding enforcement actions:

https://support.xbox.com/en-US/help/family-onli...

Hope that helps!

Your ban was over 13 years ago! Go ahead and play!.

In all seriousness, maybe this is an issue you should post on the support forum, or contact the helpful fellows at @XboxSupport. Best of luck!

Since it's been so long, there's really nothing that can be done. You would have had to contact support at that time to have to do an unauthorized access investigation. They would typically work with the enforcement team with that to keep you from being banned; although, depending on what went on while your account was out of your possession, that was never guaranteed. Both support and the enforcement team won't review those cases this late after it happened.

If all fails, it is CRUCIAL and MUST be known that I was banned over what a clown did when they hacked my account. And the owner (me) did not do anything against any term of service, etc..

Hello,

Chat does not work. Cannot click chat, can't get a phone number, email, Nada.

So what you're saying is, you guys justify bans over nothing to their members? Because I did not do anything. The only thing that happened was not being able to sign in one day, and the email that was linked to my account no longer was associated to it, waited some time for them to get the account back for me, and then within that week, boom, suspended permanently.

Furthermore, to justify a PERMANENT ban over a "modded avatar" (which I didn't even do) is absolutely asinine..

There must be some way I can atleast speak or virtually chat/talk to someone who can at the very least explain why it is what it is, or what I can try and do about it!?

Thanks