Bannable offense?

JakeBarton4 · Jul 13, 2021

So I caught a 16 day ban on the 4th of July. I have been affected by the pandemic and lost my job and my main source of income. I have a friend who has been on my friend's list for quite some time offered to help me pay my rent. As he lives in Canada and I the US we learned that some of the money transfer apps do not work between the two countries. We exchanged a few links back and forth until we figured out that paypal is our best option. I was banned for typing "thats my paypal link" for 16 days. (That is a direct quote from the enfraction page) I submitted a case review on 7/5 and have not heard a peep from the enforcement team. I added screenshots of the entire conversation as well as the infraction in question. For bonus points I screenshotted my friends list to confirm my friend is on my list and has been for quite some time.

My question are: do I deserve this ban? If so why can anyone not tell me what policy I broke? Why will the enforcement team not reply to me or at least tell me what I did wrong? I have read the online policies through and through and I don't think I did anything wrong. I was not soliciting, advertising, or spamming links. It's frustrating because the enforcement team is on this digital closed door island where no one can actually reach them. At this point I feel like they are taking money from me and not telling me why.

What do you guys think?

:)

XBF Felixx P

Hello
XGC SURREAL,

Thanks for reaching out to Xbox forums support.

I understand that you are wondering if using the original Xbox logo as your custom Gamerpic would be

considered a bannable offense. I think you'll be okay. Actually, I believe I've seen other gamers use it as their gamer pic.

Once you've set it as your Gamerpic, it might take a little while for your custom picture to appear while we (XBOX) verify it’s OK.

(If it’s not, it’ll be reverted to the last Gamerpic or avatar you were using.)

Here is a helpful link related to your topic.
Changing your Xbox One gamerpic

I hope this helped! Happy gaming!

Felix

Xbox forums support

Flymonkey102

AFAIK you can use the OG Xbox logo as a custom pic. There are others ways that officials use to mark their account so you should be good.

JakeBarton4

They literally stated in the email it will be resolved within 72 hours.

The really sad part is your last statement. " it may have looked like you were trying to buy/sell something through the Live service which is not allowed."

So the burden of proof is on me to provide proof that I was not trying to buy or sell something? Cool, I sent in the ENTIRE conversation that took place to literally combat that theory or accusation a week ago. At this point I am at a loss for how the enforcement team actually operates.

I'm not some 16 year old that is trying to wiggle out of a ban after using profanity in chat. I have been a paying customer since 2003 and at a loss right now about how this is being handled.

Why is it so hard for me to just explain what happened?

I also have a screenshot of one of the support people agreeing with the fact it should be resolved in my favor and that in the future I should use 3rd party apps to communicate with my friends. I was literally told to use other apps instead of the one I pay for by an xbox support member. Super crazy.

Smwutches

If the case is still under review, then there may be some other issue that's taking time for them to respond. There's no exact time table to receive a response from them. Once the review is completed, you may get more information on why you received the suspension, but sometimes it's just the same information that's listed with the suspension itself.

No one here could say 100% why you received a suspension like that, but post likely it falls under the fraud section of the Community Standards. Being a Paypal link it may have looked like you were trying to buy/sell something through the Live service which is not allowed.

XBF Felixx P

Hi XGC
SURREAL,

Thank you for letting us know that we were able to answer your question. We'll be locking the thread as the issue
has been resolved. If you ever

require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the

information listed above didn't help resolve your particular issue, please feel free to create a new thread asking
for assistance.

Happy gaming!

Felix

Xbox forums support

Bannable offense?