Banjo-Kazooie code not working

Hi there, I received a code for Banjo-Kazooie and for some reason it does work I keep getting this error

XBOS-3012
36cd6a0b-7ef3-41b5-8fb1-c8d32d4b3a29
2016/10/08 - 14:24:26 UTC
It was a physical pre-order bonus for a physical copy of re-core. I was told by xbox support to post a thread on here to get a replacement code.
Thank you

:)

 

Recore promo code not working

My recore promo code for banjo Kazooie knb isn't working. I purchased the game from EB Games.

 

Banjo Kazooie and Banjo Tooie Price glitch?

I can confirm, that the downloads are working for me now. Have Banjo-Kazooie & Banjo-Tooie queued up atm.

Thanks a ton, Xbox Support!

 

That code usually means it's a region issue. What region is your account set for and what region are you in?

 

Try going to Sign in to your Microsoft account and re-entering your billing information (that has helped before). If not, you will have to contact the retailer you purchased the game from for an exchange.

 

Hey BlunTed 3k,

Could you toss me the code in a private message if updating your billing information as Smwutches suggested doesn't resolve the issue? That way we can take a deeper look into what may be causing the error. To private message me here, click the tiny envelope
below this post.

Thanks!