BANIMENTO DE CONTA [BANNING OF ACCOUNT]

Bom vamos la ,faz um ano que a conta do meu filho esta banida e venho correndo atrás todo esse tempo... Bom em janeiro de 2016 cancelei a minha internet por motivo de abuso deles (net) fiquei um pouco mais de 6 meses sem a mesma , acho que ate junho do mesmo
ano, percebi que a conta tinha sido hackeada e comuniquei vcs, Microsoft , fiz revisão de caso n adiantou de nada . Espero que me ajudem pois gastei mais de 2000 reais com a conta , e dinheiro n é jogado fora , se tiver alguma coisa que eu posso fazer pra
conseguir a conta do meu filho de volta estarei disposta a negociação

Att Carla (mãe)

[Translation]

Well let's go, it's been a year since my son's account is banned and I've been running all this time ... Well in January 2016 I canceled my internet because of abuse (net) I stayed a little more than 6 months without The same, I think until June of the same
year, I realized that the account had been hacked and I communicated vcs, Microsoft, I made a case review nil. I hope they help me because I spent more than 2000 reais with the account, and money is not thrown away, if there is anything I can do to get my
child's account back I will be willing to negotiate

Att Carla (mother)

:)

 

Banimento de conta [Account Banning]

Hi Henrique,

I'm sorry to hear that happen. Unfortunately enforcement team isn't active in our forums. For information regarding your ban, you’ll need to visit the Enforcement site here: https://enforcement.xbox.com/en-US

Best wishes!

 

Banimento de conta [Account Banning]

Minha conta xbox live foi banida injustamente. Entrei no console hoje 24/09/2018 e apareceu que minha conta foi banida por violar as normas da microsoft, sendo que não tenho utilizado tanto o console. Qual o motivo desse banimento ?

Translation: [My xbox live account was banned unfairly.
I entered the console today 09/24/2018 and it appeared that my account was banned for violating the norms of microsoft, being that I have not used so much the console.
What is the reason for this ban?]

 

Hey there Carla -

We have no information regarding actions taken by the Xbox Live Enforcement team. If you already filed a case review and it was upheld, there is nothing further that can be done. You can find all information pertaining to Xbox Live Enforcement actions on
the Enforcement website.

Apologies for any frustrations this may cause.

--------------------------------------

Xbox Forums Staff

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