Ban lifted but I am still banned??

Hi there,

I was banned a couple of weeks ago and the ban was lifted this morning but I still cannot play online or communicate in parties, does anyone have a solution to this? Anytime I call support, long story short they apologize for the inconvenience. I also unplugged,
reset, my system. Thanks for any help...

:)

 

ban

it says my ban was lifted but im still unable to join parties/message

 

I'm having issues with communications

My Communication ban was lifted but I still cannot communicate with friends or anybody. I also went to my enforcement history and to verify that the ban was lifted. I cannot apply for a case review either. I was hit with a communication ban and then two
days later a harassment ban which didn't allow me to play multiplayer. Both bans show they have been lifted. I can finally play multiplayer but still cannot communicate which is weird since I received the communication ban first. Communication ban was set
to be lifted 7/11/17 at 5:30pm. The harassment ban was successfully lifted on 7/12/17 9:06 pm. I've tried everything and also called support. The instructed me that this was was my best bet to solve my problem since the enforcement team doesn't have a direct
line of contact. CAN SOMEBODY PLEASE HELP ME!!! I play games that involve extreme teamwork and communication!

 

Hi there,

please try the following.

1. Remove your profile from the Xbox One console (make sure you know the account credentials, because those are needed later on)

2. Power Cycle the console: try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console

3. Download the profile again

Let us know the results

 

No luck with that method but thanks for the suggestion WPAK