Ban after Ban?

So I called Microsoft 1(800)469-9269 and talked to a representative that said she was going to help me by connecting me to the Xbox love people but hung up on me instead. I called back just to wait another 15-30mins to get an answer from another representative
and explained my issue to him but he could only tell me to come here and contact the enforcement team by going to enforcement.xbox.com. Right now I’m highly upset that absolutely no one from microsoft is helping me especially the enforcement team. My number
one problem is bans from them. How do I get a Communication Ban on September 28th where I CAN’T talk to anybody, but 2 days later I get an harassment ban?! How do I get a harassment ban if I can’t talk or hear anyone? In order to harass you have to message
or voice message someone on Xbox. If you’re Communication Ban you CAN’T message anyone. I got the Communication Ban September 28th a time 3:34pm. I can’t talk or play online w/ others until october 12th. Yesterday which was September 30th I get another enforcement
notice about harassment at 6:38pm. For one I’ve been communication ban since September 28th where I can’t talk to anyone and two I wasn’t even on Xbox at 6:38pm because yesterday I was out celebrating my grandma’s birthday at red lobster. I’m simply asking
for the Harassment Ban to be uplifted and gone off of my enforcement history and to have better customer service! Can someone help me with this problem please?

:)

 

After ban

In that case, it's likely a temporary console suspension which will affect communications until the 25th of October. Generally in this case, you'll see an email with more information since those are not Case Reviewable.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

After ban

If your suspension is up and you still cannot communicate try removing the account from the console, doing a hard reset, and then re-adding the account.



We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums.?The primary place for further information will be our Xbox Enforcement page while signed-in. You also have the option to check in with our phone
or chat support team through our Contact Us page to inquire if there is an enforcement action still on your account and for how long. They can't assist with enforcement actions, however they should be able to let you know if there are other actions on your
account.

 

The enforcement team does not use the forums and they are the only ones who handle suspensions. Investigations take time so they're not usually issued the same day the action took place. The suspensions could be for something that took places weeks or even
months before. You would need to go to http://enforcement.xbox.com to see about submitting a case review. That is the only way to contact them.