Baldur’s Gate 3 crashing on splash page

Not only is baldurs gate 3 coming out but a double pack of baldurs gate enhanced and baldurs gate 2 dark alliance enhanced. I am looking forward to playing thrm all over again

Hi, Tdem! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues playing Baldur's Gate 3.

If this only happens with Baldur's Gate 3, it may be due to an issue with the game itself. The best support channel for in-game problems such as the one you are experiencing with BG3, is contacting the game's publisher or dedicated support team. In this case, that is Larian Studios.

Larian Studios Support can be reached at: https://larian.com/support

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

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For your reference, this is mentioned in the thread titled "How do I get the right game support?" by Microsoft Employee and Forum Owner 'XBF John', at: https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

Best regards,
- AJ

I found out the problem, it’s a corrupted save file. To fix, you just have to delete your game data and the cloud data for Baldurs gate 3. This allowed me to create a new game with no more crashes

Diablo 3, Castle Crashers, Baldurs Gate Dark Alliance.

Hello Michael sweetheart,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to get a reimbursement. Just a reminder, refunds are not processed here on our end. No worries, I will be guiding you on how you can reach our dedicated Xbox Live support so that they can double check your account and help you with the refund request.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
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5. Select the "Contact Us" button
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Hope I helped!

YanYannn
Microsoft Community Moderator