Balance won’t change in the play store

Discus and support Balance won’t change in the play store in XBoX Games and Apps to solve the problem; I just tried to redeem a xbox card to buy a few games and my balnce hasnt updated i restared it i unpluged the power support left it out for a few... Discussion in 'XBoX Games and Apps' started by Reese dragic, Mar 25, 2021.

  1. Reese dragic
    Reese dragic Guest

    Balance won’t change in the play store


    I just tried to redeem a xbox card to buy a few games and my balnce hasnt updated i restared it i unpluged the power support left it out for a few minuntes and hard reset it didnt work either and i don’t know what els to do

    :)
     
    Reese dragic, Mar 25, 2021
    #1
  2. XBF Zineb F Win User

    Balance won’t change in the play store

    Hello there @Reese dragic, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  3. GauntAthlete910 Win User

    Balance won’t change in the play store

    How about with 700 Minecoins that I never got after redeeming the code? I was told nothing i can do, is there a fix?
  4. Reese dragic Win User

    Balance won’t change in the play store

    Yes it work thank you for the help
  5. NeoDan123 Win User

    Can I buy the xbox game pass from europe?

    If you can’t change country or region, it might be for one of these reasons:

    • You changed the country or region within the last three months.
    • Your account is suspended. For example, the credit card on a subscription has expired, or your subscription has a balance due.
    • You’re legally a minor in your current country or region and won’t be a minor in the new region, or vice-versa.
    For more info on the region change have a look in the link below.

    https://support.microsoft.com/en-za/help/4039267/microsoft-store-change-your-country-or-region
  6. SwordofWhedon Win User

    Can I Add a PC Game Installed from a Disc to my Xbox PC Games Library

    Windows store can play with Xbox. If crossplay is not enabled on the title it won’t work with other platforms or stores
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Balance won’t change in the play store

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