Balance reduction issue. Tech Support.

Discus and support Balance reduction issue. Tech Support. in XBoX Games and Apps to solve the problem; Have play every puzzle both at expert and medium level. All of a sudden I go from a positive balance to a negative balance. Now with new puzzle being... Discussion in 'XBoX Games and Apps' started by BoweryBard43, Oct 16, 2017.

  1. BoweryBard43
    BoweryBard43 Guest

    Balance reduction issue. Tech Support.


    Have play every puzzle both at expert and medium level. All of a sudden I go from a positive balance to a negative balance. Now with new puzzle being released I'm unable to purchase with my balance and would have to pay for the new release.

    Please return my balance to the amount it should be.

    :)
     
    BoweryBard43, Oct 16, 2017
    #1
  2. Shaggy2000
    Shaggy2000 Guest
    Tech support

    I'd get a Switch anyway, its a great console. I spent ten hours over the weekend playing Dragon Quest Builders, and it was only a demo Balance reduction issue.  Tech Support. :eek:
     
    Shaggy2000, Oct 16, 2017
    #2
  3. HAZMAT RADIO
    HAZMAT RADIO Guest
    Tech support

    The support here is provided by other Xbox users, not by Xbox Support.

    You can contact Xbox Support here -
    https://support.xbox.com/contact-us


    If you're in the states you can call them at 800-469-9269

    They can help troubleshoot the Xbox but it not a phone number for a replacement.

    If they determine there's an issue with the Xbox console that needs repair, they can assist with creating a repair order for your console.
     
    HAZMAT RADIO, Oct 16, 2017
    #3
  4. Misses Quinzel Win User

    WWE 2k15 issues, issues with support techs.

    Hey, LuckyColts1287! I've been told that this should be resolved now. You should be able to install your game without being charged, and launch it up without issue. Please give that a shot and let us know how it goes! We'll want to look into it further if
    you are still having issues. :)
  5. Misses Quinzel Win User

    WWE 2k15 issues, issues with support techs.

    Hey there, LuckyColts1287! I'm very sorry to see that error appearing when you launch your game, and even more sorry to see that you are being asked to pay for it again! This issue is currently being looked into. Once it is resolved, you should be able to
    install the game without being asked to purchase it again.

    Once I have word that this should be resolved, I will pop back in here to let you know to try to install it again. If it's still asking you to purchase then, we will look into our next options!

    Thanks for your patience while we look into this! :)
  6. Shaggy2000 Win User

    Tech support

    I'd get a Switch anyway, its a great console. I spent ten hours over the weekend playing Dragon Quest Builders, and it was only a demo :eek:
  7. HAZMAT RADIO Win User

    Tech support

    The support here is provided by other Xbox users, not by Xbox Support.

    You can contact Xbox Support here -
    https://support.xbox.com/contact-us


    If you're in the states you can call them at 800-469-9269

    They can help troubleshoot the Xbox but it not a phone number for a replacement.

    If they determine there's an issue with the Xbox console that needs repair, they can assist with creating a repair order for your console.
  8. XBF Felixx P Win User

    Tech support

    Hi SpeepledGhecko56,



    Thank you for reaching out to us! To get a call back from tech Support, follow these easy steps
    below:



    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select
    See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more.

    Good luck!

    Felix

    Xbox forums support
Thema:

Balance reduction issue. Tech Support.

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