Balance problem

Discus and support Balance problem in XBoX Sales and Promo to solve the problem; So, my friend used two $15 gift cards and he redeemed them both. In his balance it says $30 but when he proceeds to buy a game it only shows that he... Discussion in 'XBoX Sales and Promo' started by I'M BADOR WORSE, Aug 4, 2020.

  1. I'M BADOR WORSE
    I'M BADOR WORSE Guest

    Balance problem


    So, my friend used two $15 gift cards and he redeemed them both. In his balance it says $30 but when he proceeds to buy a game it only shows that he has $15. Are there any tips to solve this??

    :)
     
    I'M BADOR WORSE, Aug 4, 2020
    #1
  2. BarrelBurrito01 Win User

    Balance problem

    Sometimes you might have to wait 24 hours for the correct balance amount to show up. Or you can go into an xbox 360 game that has the option to visit the xbox marketplace. Find some dlc to buy. When it wants you to confirm the purchase there should
    be an option to change payment type. From there you should see your actual account balance. Exit out the xbox 360 game and go back to the xbox store to see if the ammount has corrected.
  3. XBF Ezra G Win User

    Balance problem

    Hello,

    Thank you for your post. I understand you are experiencing an issue with a Microsoft Account balance not updating when attempting to complete a purchase. To troubleshoot this, please try performing a

    power-cycle    .

    Please let us know how this goes.
  4. steeledwand7664 Win User

    Overdue balance problem

    You would need to sign in at account.live.com and go to services and subscriptions and take care of the past due from that website.
  5. ChiefJoboo Win User

    Problems with Store balance

    Thanks for the reply but I cant find the chat option in the spanish version of the website...It possible that you send me a direct link?
    Unfortunately due to how the website is made, I can't give you a direct link, you must go through the support page and click other options and get to see "chat with xbox support". All of those links go to the same support people so it doesn't matter which
    one you get to.
  6. ChiefJoboo Win User

    Problems with Store balance

    Please check this page to see if any purchases were made or if any recurring memberships were charged:

    https://account.microsoft.com/billing/orders#/

    Also, if you got money from, let's say a Microsoft promotion, that money does have an expiration date.

    For further info and help please contact Xbox support here:
    http://support.xbox.com/contact-us

    Click

    1. Billing & Accounts

    2. See other options

    3. Charges on my account

    4. More contact options

    5. Chat with Xbox support.
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Balance problem

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