Balance not showing

Discus and support Balance not showing in XBoX Games and Apps to solve the problem; Redeemed $25 gift card showing in account on my xbox one in settings as $26.53. When tried to make in game purchase balance is showing only $1.53! Not... Discussion in 'XBoX Games and Apps' started by AngieWalstin, Sep 18, 2020.

  1. AngieWalstin
    AngieWalstin Guest

    Balance not showing


    Redeemed $25 gift card showing in account on my xbox one in settings as $26.53. When tried to make in game purchase balance is showing only $1.53! Not sure what's wronge. Have power cycled console twice and it has been almost 48 hours now. Plz help.

    :)
     
    AngieWalstin, Sep 18, 2020
    #1
  2. Revenant2016 Win User

    Microsoft Balance Not Showing Proper Balance

    If your trying to purchase something on Microsoft store on the xbox, just go straight to the website Xbox.com that your on now and go through the store on there instead of the xbox. It will show your proper balance and so forth, that's what one the representatives
    said to me by giving me a link to the store.
  3. AgateStaten Win User

    Microsoft Balance Not Showing Proper Balance

    I'm having the same issue.
  4. XBF Leo G Win User

    Microsoft Balance Not Showing Proper Balance

    Hey Revenant2016,

    Thank
    you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
    with this issue or any other issues, we suggest creating a new thread.

    Thank you again and have a great day
    Revenant2016!
  5. XBF Brad A Win User

    Microsoft Balance Not Showing Proper Balance

    Hi Fellow gamer,

    Thanks for reaching out to the forums. We see you have an issue with a gift card. We recommend requesting a call from support. They will be able to see what the issue is.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  6. xXxADRIANxXx710 Win User

    Microsoft Balance Not Showing Proper Balance

    Yo e metido 70 € y me pone que tengo 12€

    -[Translation - I have put in € 70 and it tells me that I have € 12]
Thema:

Balance not showing

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