Balance Issue

Hello Lunchbox1198,

We only see one purchase on your account past that date on November 29th. That purchase was included with your November 5th purchase and awarded as your November payback.

Hi Theo, my name is Jhon, and will be a pleasure help you

I understand a little about the problem you are presenting, for this type of problem the best thing I can recommend is to contact support directly. since this has something to do with payments and billing. We cannot solve these types of problems here on the forum since we are only players like you who help each other with basic problems, we are not Microsoft employees.

Support: https://support.xbox.com/contact-us/

If you have any other questions, let me know, I will be attentive to continue helping you.
Jhon

Hello Sarah L, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I'm very sorry for the problem you're going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a post by Tomm_A. a moderator, where he mentions the steps to solve this problem:

It appears you are experiencing issues with your Microsoft balance not updating in the Xbox store. Let us help you by providing you with the necessary steps to help resolve the issue or direct you to the dedicated support team where you can get the best resolution to your concern.

To resolve this issue, you can try the following steps:

1. Change your payment option.

Find a game and click buy. When the following screen appears prompting you to click buy, you agree to the store's terms of sale. Don't buy the game, click on your Microsoft balance to change it. A list of payment options should then appear with your Microsoft balance showing the correct amount. Click on it and that should fix the problem. You may also have to do a hard reset of the console afterwards.

2. Check if there are any pending updates for your Xbox console. If there are, install them and try again.

3. Sign out of your Microsoft account on your Xbox console and sign in again.

If the issue persists, please contact our live support channel because they have the tool to check what is causing the issue and can fix it in real time so you can get back to purchasing from the Microsoft Store. Please use this link: https://support.xbox.com/contact-us

Information Source (Credits): https://answers.microsoft.com/thread/04cfac98-18eb-40c5-936d-bd8435740c76

You can also do this, add the game to the basket and check out, see if it works for you.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

There is tax on purchases. In my state it would be $4.99 + $.06 a dollar= $5.29.

Applicable taxes must also be paid.