Balance greyed out

Discus and support Balance greyed out in XBoX on Consoles to solve the problem; I'm unable to use my account balance to pay for things in my Xbox! The balance appears greyed out. What can I do? 2c7cc5b9-5e02-4f27-85d3-891b9913af83 Discussion in 'XBoX on Consoles' started by BCaldas, Jun 28, 2015.

  1. BCaldas
    BCaldas Guest

    Balance greyed out


    I'm unable to use my account balance to pay for things in my Xbox! The balance appears greyed out. What can I do?

    :)
     
    BCaldas, Jun 28, 2015
    #1
  2. WesmanY2k
    WesmanY2k Guest
    Unable to use additional payment method

    just the console. I havent tried again this morning, but as of last night, it was greyed out, not an option. I'll try again today and let you know.

    Edit:

    Just tried again, and it is still greyed out. Pops up to my card automatically for the full purchase price. When I choose another payment option, my account with the balance is shown, but greyed out and unselectable.
     
    WesmanY2k, Jun 28, 2015
    #2
  3. Al_Capone
    Al_Capone Guest
    Points???

    I bought points using Paypal, why is it greyed out? and why is`nt it added to my points balance? anyone know? thanks
     
    Al_Capone, Jun 28, 2015
    #3
  4. BCaldas
    BCaldas Guest

    Balance greyed out

    Actually I can use the balance, but not to buy an Xbox Gold subscription. Any way to do so?
     
    BCaldas, Jun 28, 2015
    #4
  5. AndroidSnow
    AndroidSnow Guest
    Hi BlemosCaldas,

    Hey, only with a credit card added to your account Microsoft, so you can get the subscription from your Xbox. On the other hand, you can redeem a card of Xbox Live Gold membership purchased at stores.
     
    AndroidSnow, Jun 28, 2015
    #5
  6. kiralouise27
    kiralouise27 Guest
    Hello,

    The Microsoft balance can only be used to purchase games and other stuff. It is not designed for subrcription purchases. Xbox Live Gold is always set to auto-renew, thus requiring a credit card to associate with it.
     
    kiralouise27, Jun 28, 2015
    #6
  7. kiralouise27
    kiralouise27 Guest
    Sorry, no. The balance is not eligible for Xbox Gold subscription purchase.
     
    kiralouise27, Oct 31, 2018
    #7
  8. kiralouise27 Win User

    Balance greyed out

    Sorry, no. The balance is not eligible for Xbox Gold subscription purchase.
  9. kiralouise27 Win User

    Balance greyed out

    Hello,

    The Microsoft balance can only be used to purchase games and other stuff. It is not designed for subrcription purchases. Xbox Live Gold is always set to auto-renew, thus requiring a credit card to associate with it.
  10. AndroidSnow Win User

    Balance greyed out

    Hi BlemosCaldas,

    Hey, only with a credit card added to your account Microsoft, so you can get the subscription from your Xbox. On the other hand, you can redeem a card of Xbox Live Gold membership purchased at stores.
  11. BCaldas Win User

    Balance greyed out

    Actually I can use the balance, but not to buy an Xbox Gold subscription. Any way to do so?
  12. GMS1stLDYCannon Win User

    Microsoft store problem

    Hello is it giving you an option to use that balance or is it greyed out?? Are you trying via website or through console??
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Balance greyed out

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