Bad Experience with support

Weedamine H · May 23, 2021

J'ai acheté une xbox series x qui m'a coûté 500€,la manette est défectueuse, j'ai déj [Removed] 2 fois, les deux fois on m'a dit que j'allais recevoir une étiquette et je n'en ai reçu aucune des deux !!! Qu'est-ce que c'est que ces lamentables [Removed] que vous embauchez ?? Payez leur une formation avec tout le fric que vous récupérez, histoire qu'ils puissent faire leur boulot un minimum correctement ! C'est une honte, c'est lamentable de voir un tel niveau d'incompétence et d'amateurisme dans une entreprise comme la vôtre. Si les mails sont trop complexes pour eux, essayez le courrier papier ! J'aurais dû acheter la PlayStation 5 si j'avais su. Je commence en avoir marre de vous, xbox, je suis client depuis la 360 où je trouvais que vous étiez respectueux et soucieux de vos clients malgré les nombreux problèmes que l'on pouvait rencontrer, c'est pourquoi je suis resté chez Microsoft, mais aujourd'hui c'est 0/20 votre service client.

Moderator Translated from French

I bought an xbox series x that cost me 500, the controller is defective, I already called your customer service morons 2 times, both times I was told that I was going to receive a label and I received neither of the two !!! What are those [Mod Removed] you hire?? Pay them a training with all the money you get, so they can do their job a minimum properly! It is a shame, it is lamentable to see such a level of incompetence and amateurism in a company like yours. If the emails are too complex for them, try the paper mail! I should have bought the PlayStation 5 if I had known. I'm getting tired of you, xbox, I've been a customer since the 360 where I thought you were respectful and caring about your customers despite the many problems that we could encounter, that's why I stayed at Microsoft, but today it's 0/20 your customer service.

Changed title to remove CoC violation

:)

Nathan Roberts (SN)

Hey there, Weedamine H

If you have had a bad experiance with Xbox Support, the best thing you could do is write into your local Microsoft Office with a letter of complaint. Here is the French Microsoft Office: Microsoft Worldwide Sites

They would be able to handle your complaint. Microsoft does care about customer experience and satisfaction and wil work to try and fix the issue if they can find one.

I hope this helps, and sorry to see you have had a negative experience.

Regards,

Note: I am only a community member like you, and not a Microsoft Employee

Zero420override

I'm extremely sorry that you've had such a bad experience. Not every experience can be a food one, Lord knows I've had a few bad times with support.

gds1972

Hi

You will need to contact the Xbox Support team directly about this please use the link below and when prompted either select the option to Chat With Xbox Support or Request a Phone call from support.

https://support.xbox.com/contact-us

brandiesel1

It’s a pity that you had a bad experience with support, but only they can help with this issue. I would contact them again and see if you get a different support agent.

Usually, support agents are very friendly, at least in my experience.

brandiesel1

That's really bad and unacceptable, but to answer your question, no, I've always had a positive experience with support.

Bad Experience with support