Bad customer service

Dear Microsoft,
I have been a great fan of Xbox and have purchase a unit in Japan.
Here's the issue below.
1) I was not told warranty was only available in Japan for Xbox One
2) I brought a genuine Xbox One 240v power from Singapore on my return
3) I'm a gold member on Xbox one.
I have straight vertical lines on my Xbox one now displaying on my TV. I have change out the HDMI cable and switch TV, plus wifi network, but is remain the same. I want to repair and was told to pay $160USD for a faulty console, my warranty has stated
is valid till 26/12/17.
I called Microsoft Asia and was presented with a manager that do not tell me his last name and where he is working for which company? He only said he is Michael and is the highest management and whatever I do will be reflected back to him. What kind of
arrogant customer sales manager is this? Listen to the voice call recording you have. He is only trying to do a job and act like a robot, no feeling of dealing with a human.
Please get back to me for above.
Best Regards


:)

 

BAD CUSTOMER SERVICE

WORST THING HAS HAPPENED AND I AM GOING TO HIT EVERY FORUM I CAN TO STATE MY DISPLEASURE. XBOX GAVE MY SON A FREE MONTH OF LIVE WHEN HE PURCHASED A GAME. AFTER THE MONTH WAS OVER WE ARE REQUIRED TO CALL AND TALK TO A LIVE PERSON TO CANCEL THE AUTO MONTHLY
PAYMENT. WHEN I CALLED TO CANCEL I TALKED WITH A PERSON WHOM THAN PUT ME ON HOLD....I FINALLY HUNG UP. RIGHT AFTER THAT I WAS CHARGED 10 FOR A MONTHLY FEE. NOW WE ALL KNOW IT IS CHEAPER TO BUY IN BULK THAN THIS MONTH BY MONTH THING.i THAN CALLED AGAIN...ON
HOLD FOR 2 AND A HALF HOURS BEFORE I HUNG UP. I TRIED AGAIN A FEW DAYS LATER. AFTER BEING ON HOLD FOR OVER 1 HOUR I FINALLY HUNG UP AND HAD TO CANCEL MY CARD. THEY THAN PROCEEDED TO CHARGE ME AND CALL IT A PASS DUE BALANCE. FOR 2 MONTHS EVEN THOUGH MY SON
THOUGHT HIS LIVE WAS OFF AND WE HAVE BEEN BUYING LIVE GIFT CARDS AND USING THEM. THEY JUST NOW CUT HIM OFF AND SAID WE STILL OWE FOR THE TWO MONTHS I CANCELED MY CARD FOR. THEY ALSO SAID THERE WAS NOTHING THEY COULD DO AND THIS IS THERE POLICY BECAUSE YOU
ARE NOT CANCELED UNTIL YOU TALK TO A LIVE PERSON. HOWEVER YOU CAN NOT GET A LIVE PERSON TO CANCEL. SO I PAID THE HOSTAGE PRICE AND WILL NOW HIT EVERY FORUM FOR A MONTH. IF I CAN SAVE ANYONE ELSE FROM THIS CRAP MY MISSION IS DONE.....GO TO PLAYSTATION.....ITS
FREE

 

BAD CUSTOMER SERVICE

Mate, I'm very sorry to hear about this issue. If you would like to send me the SR numbers from your calls in a PM (you can do so by using the envelope icon below this post), I would be happy to take a look. But please do not spam these forums, as repeated
posts with the same content will result in a temporary ban.

 

Which country, that was typo