Bad customer service

All i wanted was to return a headset that was advertised that you could hear voice chat and game chat, has a chat mixer and us comfortable. Reviews and description were wrong cause it fulfilled none of those roles. Tried to call microsoft store support which
as you can see by the picture was no good, tried to talk to someone on the facebook page but no reply, tried an open a chat window with support but they just referred me to the same number that transferred me repeatedly to people i could barely understand
with thick accents telling me “wrong department” and ultimately i sat in limbo for two hours and twenty minutes. I dont believe ill ever make another microsoft store purchase again. It was a terrible experience everywhere i turned for help.

C.stanish





:)