Bad customer service regarding repair of a controller

I sent a controller away for repair on the 2nd of November and still have not received it back. I have spoken to numerous support members who have said they would look into it but have never gotten back to me. Any help would be appreciated.

:)

 

Microsoft Lose My Day One Edition Controller. Disgraceful Attitude

It's beyond a joke how bad they are, they have had another week and still no reply. I contact customer support who still ask me to wait another few days. Why should i wait. First they ruin my console at the service center and only offer to repair it againand
now they lose my controller.

 

One month without my controller...

The left stick broke on february 5th. The broken controller arrived at Xbox Repair center on february 17. I haven't received my controller back. DON'T BUY THIS CONSOLE! Its a RIPOFF, a scam! There is no help from customer service at all! I have written
about 7 e-mails and received NO RESPONSE AT ALL. Also its worthles to call customer service!

DON'T BUY THIS CONSOLE! ITS BROKEN!

 

Very sorry to hear it. Unfortunately no one here can help with this issue. You will need to continue dealing with phone support.

 

Same problem here. Sent mine in for repair for a broken headset port on the 14th of November, confirming it arrived on the 17th and am still waiting for it.

I've been on their butt about it but haven't heard a thing. I am very persistent and will get to the bottom of this. Their customer service is HORRENDOUS.

 

Very bad service good job I have a spare controller or I wouldn't of been able to use the Xbox.

 

Hey there johnboy 1703 and themahler83!

I am truly sorry to hear about the issues and any inconveniences this may have caused. As onyx62is said above, I recommend reaching out to phone support for updates on your controllers shipping information. You
can reach phone support from our Contact Us page. Once again, I am sincerely sorry to hear about the issue, feel free to post back letting us know how everything went.

 

Tried this many times and no luck, it has been escalated 4days ago but still not heard a word, even a email would be nice. Bad service how much use is an Xbox with no controller.

 

Even with it being escalated I have still not heard anything.

 

I'm really sorry that you're experiencing this. Keep calling phone support until you get an answer. Also, be sure to check the junk/spam folders in your email in case they sent a message and it went in there.

 

Like I haven't been trying for 6 weeks for a repair

 

Jesus I do not like reading this. I just purchased a refurbished console and the controller's xbox logo button is broken. :/

 

Repair service is shocking and Xbox support has been the worst service i have ever received, I work in retail and if I sent a customers product away for repair and it took this long I would be embarrassed.

 

Hey there, johnboy! I am very sorry to see the situation that you are in right now. Based on what you've said here, I've gone ahead and bubbled your issue up to the appropriate team. Please make sure your contact information is accurate on your account.

 

Contact information is up-to-date but still no contact.