Backwards compatible purchase errors

ManuelDominguez4 · Feb 26, 2020

We have ultimate game pass that should be allowing us to download the gold live games. We are trying to download the current game available, it is the 360 backwards compatable (we also noticed it wouldn't let us get the other 2 either), but it is giving
us a purchasing error, saying we do not gave a payment option on file.

we have tried even just buying a different 360 game and it will do the same thing.

We have payment options on file with microsoft/xbox account...is there a work around or a way to solve this error??

:)

TouchTilt Games

I figured out why this error was occurring.

This error occurs if your Xbox Live subscription has expired and try to purchase a backwards compatible game. It would ba appreciated if you put a proper error message up there for customers in this situation - "Sorry, you must have an Xbox Live subscription
to purchase backwards compatible games" Or something....

Smwutches

You can find a list of backwards compatible games here - https://www.xbox.com/en-US/xbox-one/backward-compatibility?xr=shellnav

If the game is backwards compatible and you still get the error, you'll need to make sure you have a credit card or Paypal on file to make the purchase. If you're on a child account, you will have to make the purchase on a 360 console.

DanMen334

that error may be due to the game not being backward compatible with xbox one and that's why it won't let you make the purchase

kev edin

I have ran into this problem to . I reported it . I have seen on the forum that there seems to be a few of us having problems. 🤔

Frankalore the Merci

What games exactly are you trying to download?

Backwards compatible purchase errors