Backwards compatible no valid payment option

Paypal is a valid payment option for backwards compatible content. So it would work.

It could depend on what you're purchasing. If you're purchasing backwards compatible games on the One, the Microsoft account balance is not a valid payment option.

Try purchasing it from a different device. I purchase BC games using my PC and I don't have any issues.

Hey Jake

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to purchase an Xbox 360 Backwards Compatible title.

For this, I would recommend that you
remove your payment instrument from your account and then attempt to make the purchase for the game once more.

This will then prompt you to add your payment instrument, and this should allow you to complete your purchase.

Give this a try and let us know if this works for you!

Hello conming96!

Thanks for reaching out to Xbox forums support. I'm sorry to hear about your issue trying to make a backwards compatible purchase.

Have you tried making the purchase online from the Microsoft / Xbox store webpage online?

Are you able to make the purchase from an actual 360 console?

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.



As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support