Backwards Compatible Games Not Connecting to Live

Hello everyone,

For some reason none of my 360 games seem to allow me to connect to Xbox Live. Just recently, Halo 3 became a backwards compatible game, so naturally, I went to go play the legendary game. Once in the menu, I tried to go to matchmaking and told me I needed
to connect to Xbox Live. I attempted to, and was greeted with a message with an error code 80151904.

I tried to just redownload my profile to my Xbox, but it gives me the same message asking if I want to go exit and test network connection.

Internet is completely fine. IPv4 & IPv6, Open NAT, whatever. All is well. This only happens on backwards compatible games. I am in the preview program (the highest one, so like, alpha stage stuff? I'm not sure what it's called), and the only thing I can
think of is this is happening due to being in the preview program.

Anyways, any help is greatly appreciated.

:)

 

PLEASE READ

Backwards compatible games are the same exact games as they are on 360 so you are connecting to 360 Xbox Live. If they were to shut them down, then you wouldn't be able to play any 360 game online.

 

Backwards compat game achievements not being added to XB Live gamer score

Since August, any backwards compatible 360 games I have played, the achievements unlocked are not being added to the gamer score on Xbox Live. This happens whether I am playing backward compatible games from Gold membership, EA membership, or digital purchases.
Yes, I am connected to Xbox Live. I have restarted and even reset my Xbox One. I make sure I am always signed in to my gamer tag. However, the gamer score still does not update with the backwards compatible unlocked achievements.

 

Hey there Asher H2O,

Is the issue happening in all Backward Compatible games or just in Halo 3?

Just to be sure, run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number
• NAT Type

That information will help us determine the next best steps. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Upon checking other BC games, it appears it is all backwards compatible games.

• Download Speed - 65.15 Mbps
• Upload Speed - 5.44 Mbps
• Latency - 90 ms
• Packet Loss % - 0%
• Wireless Strength (if applicable) - Ethernet
• Modem Manufacturer - Cisco
• Router Manufacturer and Model Number - Linksys AC3200 #EA9200
• NAT Type - Open with IPv4 & IPv6

And again, this did not start happening until one of the more recent preview dashboard updates. I have not encountered anyone else who has been experiencing the same issue as myself, and my only guess for what could have potentially caused the problem is
one of the preview updates.

 

Thanks for the details, the network stats look to be okay.

Let's have you try these steps to clear the Xbox 360 cache on the Xbox One and see if it helps.

• Scroll left on the Home screen to open the guide.

(Note: Tapping the Xbox button will open the guide from any other screen on the console.)

• Select Settings.
• Select All settings.
• Select System and then select Storage.
• Select Clear local Xbox 360 storage.
• Select Yes and restart the console. (This will not affect your cloud saved games or Xbox One games and profiles.)
  

Let us know how it goes!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Unfortunately, this did not work. Additionally, I am not able to play offline since I can’t redownload my profile, because it still says it can’t connect to XBL (not that I would for many BC games really).

I’m not sure what the problem is. :/

 

The problem has been identified. For whatever reason, using an ethernet cord does not allow you to connect to Live on the emulator. Wireless seems to work fine (I just recently decided to use an ethernet cable, which explains why it is only just now happening).

 

I will suggest to follow this steps as first thing!

Error 80151904 occurs when using Xbox Live on Xbox 360
You see one of the following error messages when you try to use Xbox Live on your Xbox 360 console:

This may mean one of the following:

• There's a temporary problem with the Xbox Live service.
• There's a problem with your connection to Xbox Live.
• The Xbox Live profile stored on your console is corrupted.

Solutions
To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:



Xbox Live Core Services:

up and running

2017-10-08T22:40:14.5964870+00:00



Solution 2: Troubleshoot your connection to Xbox Live

Run the Xbox Live Connection Test. Here's how:

1. Press the Guide button on your controller.
2. Select Settings, System Settings, and then Network Settings.
   
3. Select the name of your Wireless Network, or select Wired Network for a wired connection.
   
4. Select Test Xbox Live Connection.

If you continue to have problem, try the
Xbox 360 Connection Solution.

Solution 3: Move and re-download your profile

1. Move your Xbox Live profile:
   1. Format a spare
      USB flash drive as a memory unit.
   2. Plug the flash drive into your console.
   3. From the Dashboard, go to settings and then select Storage.
   4. Select All Devices.
   5. Select Gamer Profiles, and then select your gamer profile.
   6. Select Move.
   7. Select the memory unit that you want to move your profile to.
   8. Remove the USB flash drive from your console.
2. Clear the system cache:
   1. Press the Guide button on your controller.
   2. Go to Settings and select System Settings.
   3. Select Storage.
   4. Highlight any storage device, and then press the Y button on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
      
   5. Select Clear System Cache.
   6. When prompted to confirm storage device maintenance, select Yes.
3. Redownload your profile:
   1. Press the Guide button on the controller. Select Download Profile.
      Note Not seeing Download Profile? This means that you're signed in under another profile. Press the
      X button to sign out, confirm, and then select Download Profile.
      

[table][tr][td]http://compass.xboxlive.com/assets/...6c5-523335a39c29.png?n=download-profile-l.png[/td][/tr][/table]

1. 1. At the bottom of the Download Profile screen, select Download Profile.
      

[table][tr][td]http://compass.xboxlive.com/assets/...c6-bd53282ac839.png?n=download-profile2-l.png[/td][/tr][/table]

1. 1. Enter the email address of the Microsoft account that's associated with your Xbox Live profile. If you don't know it, see the
      
      Lost Account Solution or the
      Lost Password Solution.

[table][tr][td]http://compass.xboxlive.com/assets/...31b-8b45-a78f64b75039.png?n=enter-email-l.png[/td][/tr][/table]

1. 1. Enter your Microsoft account password. If you forgot it, you’ll need to
      reset your password.

[table][tr][td]http://compass.xboxlive.com/assets/...-b2bc-035ed2837dca.png?n=enter-password-l.png[/td][/tr][/table]

1. 1. If you use external storage on your console, select the storage device on which you want to save the profile. If you don't use external storage, your profile will begin downloading.
      

Solution 4: Remove and reattach your Xbox 360 Hard Drive

The issue might be resolved by reseating a loose hard drive. Follow the instructions specific to your console type at
Add or Remove an Xbox 360 Hard Drive.

Solution 5: Reinstall the latest Xbox 360 system update

To reinstall the latest Xbox 360 update, follow these steps:

1. Clear the system cache. For help, see step 2 in Solution 3, above.
2. Roll back and then reinstall system updates. To do this:
   1. Press the Guide button on your controller.
   2. Go to settings and select System.
   3. Select Storage.
   4. Enter the following button sequence: LB , RB , X , LB ,
      RB , X .
   5. Select the option to roll back all system updates that are installed. The console will restart automatically and then download the updates again.
      
3. Reset your network hardware. Here's how:
   1. Unplug the power cable from the back of the router, modem, or gateway. If you have a router and a modem, unplug the power cable from both devices.
      
   2. Turn off your Xbox One console by pressing and holding the power button on the front of the console for five seconds.
      
   3. Wait five minutes.
   4. If you're using a router, plug in the router and wait for all the lights to return to their normal state.
      
   5. Plug in the rest of your hardware and try to connect to Xbox Live.

Solution 6: Network troubleshooting

Run the
Xbox 360 Connection Error Solution.

If you continue to have this problem, contact Xbox Support.