Backwards Compatible Disc Games - Lag Every 15 Minutes

Mister Mascot · Jun 23, 2016

Thanks for the info,

As previously mentioned by Misses Quinzel, we've not seen a lot of folks having this particular problem so the best thing to do at this point is to fill out the Backward Compatible Survey, which you have already done. This will get the information to the
proper teams for review on their end.

Also if you haven't received any communication via email. We'd recommend to reach back out to the phone team again for any updates, as they would have the best information for you. One other thing we might suggest, since you mentioned that this is a lag
issue. Is to take a look on our Networking Hardware information section to see if your Modem or Router has any known issues.

x RaMb0 4 L1F3 · Jun 23, 2016

I did try reaching out to the phone team, and the guy said he would email me with any news, but that was three weeks ago. I'm waiting for a response from the Internet chat Support team from a couple weeks ago, but it's pretty evident that lady isn't going
to reply again.

Problems with modems and routers don't magically make only your disc-based backward compatible games lag on 15 minute intervals, while all other forms of games play flawlessly for hours upon hours on end. But my router and modem are just fine nonetheless,
as I've contacted my provider in regards to port forwarding and other troubleshoots offered by Xbox Support. Even if the router/modem pseudo-science were true, I have two close friends with the same exact problem, and you're to tell me that their router and
modem has the same issue? The three of us all have different ISP's.

I'm not trying to infer that it's a MUCH larger issue, because I know people who have their game work just fine, but even if it is not a major issue, I still think I am entitled to having this problem resolved.

Erneezy · Nov 2, 2018

I also am having issues playing disc-based left for dead 2 offline co-op on Xbox one. SEVERE lag to the point of unplayability whenever lots of zombies come on screen.

x RaMb0 4 L1F3

Hmm, not for me. My lag occurs on every Backwards Compatible disc game on literal 15 minute intervals, and this has been happening for multiple weeks in row now.

Mister Maka

Thanks for testing that out! Does this happen only while playing Call of Duty online or are you experiencing this with offline games as well? If it''s just while playing online it sounds like it may be a network connection issue. Keep us in the loop

x RaMb0 4 L1F3

Hello, thanks for responding. I popped in and watched a DVD of a film and it loaded just fine and played without any issues or stuttering. Yet, my disc-based backwards compatible games still have the described issue.

x RaMb0 4 L1F3

Just to clarify, these are some of the troubleshooting methods I've tried thus far:I deleted the games off my storage and re-downloaded them, I cleared my alternate MAC address, I cleared my persistent storage, I cleared my local Xbox 360 storage (option
found on the Xbox One), I gave the console several hard resets, restored the console the factory defaults, tried playing the games under different Xbox profiles, tried using different discs of the same game (same problem persists), played the games on the
Xbox 360 without issue, played the discs on a friend’s console without issue, contacted my network provider for port forwarding troubleshooting (internet not problem of course since all digital & Xbox One disc games run smoothly, amongst other reasons), I
was referred to an Xbox "specialist" who gave me certain steps to follow which included installing the game while Offline (which you can't even do), I opted out of the Xbox Preview Program to no avail, and finally, I even downloaded numerous game demos in
an attempt to eliminate possible corrupted clusters in the storage. I’ve probably taken other steps as well which I may have forgotten at this point.

x RaMb0 4 L1F3

I already contacted Xbox Support and was told that the backward compatible team would investigate the issue and get back to me via email. Been waiting for a response for a couple weeks now.

Backwards Compatible Disc Games - Lag Every 15 Minutes