Backward Compatibility not connecting to xbox live account

BattiestYeti986 · May 17, 2016

Any game works fine but I can't play it online or use any dlc since it's not downloading my xbox live account.

anybody has this problem too?

:)

WarAvenger356 · May 17, 2016

My Account won't stay connected to xbox live on backwards compatibility.

I'm having a problem with backwards compatibility. My xbox live account disconnects from xbox live when I attempt to log in on the 360 menu on backwards compatibility for Xbox one.

LazyOldSack · May 17, 2016

backwards compatibility and Xbox Live

Question about backwards compatibility I get my xbox one Xbox Live through another account because its home Xbox is my xbox, thus I get xbox live. Will I still have the xbox live on the 360 emulator when I use backwards compatibility?

AWP Skills · May 17, 2016

Yep that's the same for me.

Inform Guzan · May 17, 2016

found the solution. go to console and reset xbox to defaults, but keep games and apps

Mister Quimby · May 18, 2016

Hey Inform Guzan!

Glad to hear that the issue has been sorted! Thank you for posting the steps that resolved the issue.

If anyone else is continuing to experience the issue after trying the steps that Inform Guzan has provided, be sure to let us know. Thanks!

Im allowed too · Nov 2, 2018

Wow Inform Guzman, you saved the day. Resetting to defaults worked.

zViizionHD

Yes, I'm unable to connect to Xbox Live on the 360 through backwards compatibility.

WPAK

Hi there,

any content that is backwards compatible and purchased digitally with your Xbox Live Account should be visible in the Ready to Install section on the Xbox One.

If the game was purchased with a different account, then that account will be required to download the game. See this link for more questions and answers regarding Backward compatibility:

https://www.xbox.com/en-us/xbox-one/backward-compatibility/#faqSection

Let us know the results

GIANTKNICKS123

I'm currently having the same exact issue. I can't connect any of my backwards compatible games to Xbox Live on my Xbox One. I've restarted twice and checked my internet. Neither of these are the issues. My NAT is open and evrything else is fine. I can't
connect to Xbox Live on backwards compatible games at all!

WPAK

Hi there,

please double check if your Xbox One console is fully updated (and connected to Xbox Live) since this is a requirement to install a Backward compatible game.

When using a disc the backward compatible game will still be downloaded from Xbox Live, since that is the backward compatible version (it will require the play disc to be inserted in order to play the game)

Since you mentioned discs, please be sure to insert the correct one (when console is connected and is updated). that usually should trigger installation.

Let us know the results

Obsessive Power

Hello,

Let me straighten this confusion up. Any Xbox 360 and original game that is on the
Xbox One backwards compatibility list will work just fine on an Xbox One - regardless of whether you own a
digital version on your Live account or the original game disc. You will need to be connected to Xbox Live to download the game.

Not all Xbox 360 games are yet backwards compatible, and some games may never become BC due to licensing issues, but, new games are being added all the time. Any digital game that you have on your account that is not currently BC will become available to download
for free from the Xbox One's 'Ready to Install list' when it becomes backwards compatible.

For further information on how to use this facility
click here

Backward Compatibility not connecting to xbox live account