Backing up to home page doesn't work

pierre-andreouellet · Feb 7, 2019

Good day! When i am leaving world of tanks game correctly, i push the start button after to demand to go to the home page and the screen go to a grey color and nothing else happen. I still can push the start button and ask to do
something else but it won't work or i get a message. I restart the console and everything is alright. It would be very appreciated to get help on that matter before it get worse! Thanks

:)

ChiefJoboo

Glad that is fixed for now, if it happens again please follow these steps:

1. Turn the console off and unplug it for 30 seconds. This clears cache.

2. If that doesn't help, reformat your console keeping games and apps: Settings > System > Console Info & Updates > Reset console > "keep games and apps".

XBF Diego M

Hi Pierre,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a
new thread asking for assistance.

Thank you and have a great day!

pierre-andreouellet

Many many tanks for your advice it works well. I applied Chiefjoboo and your advice at the same time, feel like it resets the memories. Tanks again and good luck to you and your family, bye!

pierre-andreouellet

Hi! thanks you very very much it works correctly, when i leave a game i can ask for the home page and it comes back normally now but only after two tries. first try was your advice and the console was not letting me accessing the parameters and some other
things, i shut down again by holding 5 seconds the start button and now everything seems normal. I'm no programmer so your advice is very appreciated. Good day to you and your loves ones!

pierre-andreouellet

No i am not in the insiders program. It makes a year now that i bought my XboxX console, that problem started recently. Ambassador Chiefjoboo gave me the unplug the console trick, i will be trying it later today. I have played only a couple of hour on
Forza4 the graphics on 4K tv is amazing. Thanks telling me they're working on that issue because i was a little bit stressed. Keep that fantastic look you got, you're on fireeeee! lol bye

Backing up to home page doesn't work