Background Achievement Art Not Working?

I've tried setting my background to achievement art that I've unlocked but it never changes, it always stays black. I've tried multiple different achievements from multiple different games but it always stays solid black?

:)

 

Achievement Art Background

Awesome, I guess it's one of life's little mysteries. Glad to hear the new update took care of it though!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Achievement Art Background

Thanks for the quick response. Let's say I power cycle or completely disconnect the power from my Xbox One and then restart the Xbox. I have mine set so that once its powered on, it does not automatically sign in to a profile. I sign into the profile
"" and the correct Achievement Art background appears (in this case, art from Forza Horizon 2). Then I sign out (without powering down) and attempt to sign in to the profile "Wendy Fincher". Once I do, even though that profile is set to display art
from Skylanders, it shows the art from Forza Horizon 2. If you go into settings, it says it's set to Skylanders art; however it will not display. If you change the setting to any other art, it will say it is changed; but will still display the Forza Horizon
2 art. Then I sign out of that profile and sign into the profile "Sierra Fincher" with the same result. No matter what the setting is, it will display Forza Horizon 2.

Now, I sign out of the profile and restart the Xbox. Instead this time, I sign into "Wendy Fincher" first. The correct art (Skylanders) displays as it should. However, now when I sign out and sign into other profiles, they all now display the Skylanders
art.

In short, whatever profile is signed in first after a restart displays the correct achievement art. Any other profiles that are signed in after the first profile is signed out displays the incorrect art until another restart is performed. This problem
first appeared immediately after the recent Spring Update. Prior to the update, all profiles displayed the correct art as normal.

I'm completely lost on this one and if possible, would like to avoid a complete factory reset of the Xbox. Thanks again for your help

 

Hard reset your Xbox One. Worked for me. Simply hold down the on/off button (while the consoles on) for about 6 seconds. Then you're good to go.