AYUDAAAAA

Hi Arlette.

Thank you for reaching out to the forum. I would recommend a hard reset of your console.

1. Press and hold the power button on the console until it completely switched off.
2. Unplug the power cable from the back of the console.
3. Now you have to ensue any remaining power in the Xbox One battery is drained, so wait for two minutes and then press the power button four times.
4. Plug the power cable back into the console.
5. Wait for the light on the power brick to change from white to orange.
6. Turn on the console using the power button.

Hola Taquito!

I'm not sure which steps you followed for sending messages because you didn't elaborate so if you've already tried this, let me know. I recommend updating your

security proofs as outlined in this guide. We often find people that do this are then able to message again.

Let us know if it worked!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

yo estaba jugando y después de aproximadamente 1 hora a 2 horas inteinte sesión iniciada pero no me deja me aparece el error y no me deja iniciar y hacer un rato buscando y no me pasa nada y la conexión de Internet esta muy bien pero
no me deja iniciar sesión ayudaaaaa por favor