Ayuda con recuperar mi cuenta [Translation - Help with recovering my account]

FruitfulCake149 · May 28, 2019

Buen día o tarde o noche tengo un muy grave problema mi hermano menor compartió datos como el correo electrónico y la contraseña de Hotmail /Microsoft y quería recuperarla pero al momento de ingresar a la cuenta me dice que el correo no existe más sin
embargo en la cuenta nueva que cree me sale cuando se conecta la cuenta alguien que haya pasado por algo similar o alguien que me pueda ayudar por favor?

[Translation - Good day or evening or night I have a very serious problem my younger brother shared data such as email and password Hotmail/Microsoft and wanted to recover but at the time of entering the account tells me that the mail does not exist
more however in the new account You think I get when you connect the account someone who has gone through something similar or someone who can help me please?]

:)

Diego Granados

No puedo recuperar nada con eso, cambiaron el correo de mi cuenta de xbox live

-[Translation - I can not recover anything with that, they changed the mail from my Xbox Live account]

FruitfulCake149

Muchas gracias la recupere ahora tengo que cambiar los datos Otra vez

[Mod Translated - Thank you very much I recovered it now I have to change the data Again]

XBF Ruben D

Hello Cake!

Thank you for posting on Xbox Forums! I understand when an account is compromised it can be frustrating but I will be happy to assist you today. As one of our Ambassador's mentioned, it is against the service agreement to share personal info with anyone
else. Have you tried to recover your account through the ACSR form on the
Microsoft website? If not I would suggest trying that, if you are still unable to recover your account, you will need to

Contact Support for further assistance.

Try this:

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 1: Click on Ask a Question
Step 2 : Select your Product
Step 3 : Select your Issue
- Select – Call me back

Hope this helps and thank you again for posting on Xbox Forums!

M3tal Daz3

Sharing personal and account data is against the service rules. If you think your account was hacked report this at xbox support.

XBF Ruben D

Hello FruitfulCake149,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you again and have a great day!

Ayuda con recuperar mi cuenta [Translation - Help with recovering my account]