Awful Microsoft support

I am sorry you have experienced such issues with our support team.

I am a proud member of our XBOX Support Team, and I would love to try and resolve the issues of all our customers. I do apologize that you feel as though we aren't meeting your needs and concerns with a helping hand and a smile.

If you would like you can list your concerns here and I would love to touch base with our Superiors to get any concerns addressed.

~Day

Hi there,

I can tell you're frustrated by the lack of punctuation in your post. You mention how many people failed to help you with your issue and how long you were on the phone, but you don't say what the issue is that you originally contacted them about.

These forums are mostly users like, you helping users. The only contact information that we have that can be shared can be found

here. Since the site is set up that email addresses/personal information is blocked from being posted to help protect a user's privacy the email address you noted won't be contacted by anyone. Best you would get is a direct message.

If you would like to see what the collective group of regular forum posters can do to answer the question you had when you initially contacted Support, let us know.

What error code are you receiving?

This is ridiculous. When I first logged in and started waiting, it told me 42 minutes, then slowly dropped every 2 minutes, then jumped to 422 minutes, then eventually to 20 minutes as the average wait time after I had already waited 40 some-odd minutes.
It got to 16 minutes and stayed there until it said chat not initiated and removed me from waiting for support. It did this basically twice and now it will not let me use chat, instead providing me with the number to call support with hours that do not agree
with the recording when I did call, since they were already closed according to the recording but not the hours provided on the website. All this and I still have boot received any assistance!

why dont you return it to the store....if you bought it from a brick and morter. Only xbox support can do is give you a heart attack from all the stress. Sorry I find these stories funny, people never learn from a companys past. I hope you get this resolved,
bur seriously I would try for a exchange or return from where you bought it if you can. You may be without for a while but atleast the next one may work better.