Awful customer service

ScruffyMcHagg1s · Mar 20, 2017

Anyone else having an awful time trying to get their xbox related issues resolved? I've been receiving the runaround for way too long, trying to get my problem solved. I waited half an hour on the phone, only to have the customer service rep hang up the
phone before I can say a word. I'm a long-term customer, and I'm disgusted.

:)

CAPTAIN BUMFISH · Mar 20, 2017

Customer Service was awful

[quote user="Dr Black Bones"] Try contacting Xbox Support through twitter, they usually help out a lot more than the phone support in my opinion. Check them out here:
twitter.com/XboxSupport [/quote]

I also agree with this. +1

lm1278 · Mar 20, 2017

Customer Service was awful

I had a billing issue when trying to cancel. I was still billed even though I cancelled. When in circles trying to figure out why with the support chat person "Ellen". Unable to explain in any kind of way why this happened just kept typing in circles.
I decided it was not worth my $9.99 to even continue the frustrating chat. Then I receive this email:

Good day Lisa,

I would like you to know that sooner or later you will realized that I have explained to you everything the issue that you have.

Goodluck!

Thanks!
Really? Not only is this poorly written,but it's basically just still saying you're wrong and I'm right. Nice customer service Xbox Live.

Miss Ghidorah · Mar 21, 2017

Hey ScruffyMcHagg1s,

We're incredibly sorry to hear that, especially since that's not fair to you at all. What exactly do you need help with? Would you mind being descriptive with your issue?

We would absolutely love to help you out and hopefully resolve your issue.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

CAPTAIN BUMFISH

[quote user="Dr Black Bones"] Try contacting Xbox Support through twitter, they usually help out a lot more than the phone support in my opinion. Check them out here:
twitter.com/XboxSupport [/quote]

I also agree with this. +1

Miss Ghidorah

Hey ScruffyMcHagg1s,

We're incredibly sorry to hear that, especially since that's not fair to you at all. What exactly do you need help with? Would you mind being descriptive with your issue?

We would absolutely love to help you out and hopefully resolve your issue.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

n2knee

Just call your credit card company or financial institution that issued the card and tell them you are disputing the charge. I usually do this after my initial attempt to resolve the issue with the merchant does not work. Just explain to your bank/cc company
the exact detail of the issue and they will do the work for you. It saves you time and stress.

Dr Black Bones

Try contacting Xbox Support through twitter, they usually help out a lot more than the phone support in my opinion. Check them out here:
twitter.com/XboxSupport

JRobes

I had a similar recent issue with them. I bought Sunset Overdrive less than a month ago for full price on MS Store, and called to have them credit me the difference back since it was $39.99 over thanksgiving break. Issues are as follows:

1. Every MS customer service person I've ever talked to are all from India, can hardly understand them sometimes.

2. I had to (on several occasions) correct the support person in MS's return/refund policy.

- they had no idea how pre-order refund/returns worked

- instead of just crediting my account the difference, they tried to make me send the physical copy I have back to the store to refund it, then make me buy a new copy for $39.99. (This seems ridiculous and unnecessary).

- they overlooked the fact that the return policy explicitly says that if MS store does not have the game in stock for replacement (which I apply to per the above sentence), they should credit me the full amount for the return in store credit.

Overall, just an awful customer service experience and something that could have been avoided with a simple price-match credit to my account.

Awful customer service