Awful customer service regarding a replacement headset

So this evening my headset stopped working due to a clear wiring issue. After speaking to customer services at length I have now been told that I need to send this back at my own expense before a replacement would be sent out. What a huge waste of time and
money this would be. Despite escalating this, I have been told that there is no alternative, and that Xbox are willing to lose a 10+ year customer over the cost of sending a headset back.

What a disgusting view to take.

:)

 

Customer Service Regarding Disc Replacement

Well what you are describing is a laser burnt disc, which only happens with Powered-On Consoles.

So, if you want a new disc your best bet is to go back to the store or try again with Support.

 

Customer Service Regarding Disc Replacement

I received my Collector's Edition copy of Mass Effect 3 yesterday. However, my 360 slim was being sluggish and freezing in the process of attempting to start up and update the game. So I gave Microsoft tech support a call and the man I spoke to had me perform
a series of tests to determine whether the hard drive was corrupt. During this process of removing and inserting the hard drive he had me test out a game to check for a difference in performance. So I inserted Mass Effect 3. At no point was I instructed to
remove the disc before powering down the console and removing the hard drive. And after turning off the console and turning it over to remove the hard drive, I heard a loud noise from inside the system. I replaced the console and opened the disc drive to find
Mass Effect 3 in the far back of it, barely reachable. And once removed it was covered in scratches and completely unreadable. I called back later about this incident and was told by a supervisor that the type of scratches the disc received could not possibly
have been created while this Xbox was off. Therefore, he refused to replace the disc. I, being there when it happened, am well aware that the Xbox was powered off at the time and that the disc went in unscathed and came out a wreck. But apparently the customer
does not receive the benefit of the doubt when it comes to Microsoft. This reflects very poorly on their customer service and I'd really just like to receive a replacement disc.

 

i would send it in quicker you do quicker you get it back

 

It's only going to cost you just a couple bucks to send it back.