Avatar Store not letting me purchase free items

Discus and support Avatar Store not letting me purchase free items in XBoX Games and Apps to solve the problem; The avatar store isn't letting me purchase free items if Xbox Support could help me as soon as possible that would be great... Discussion in 'XBoX Games and Apps' started by AustereAuthor13, Jan 2, 2018.

  1. AustereAuthor13
    AustereAuthor13 Guest

    Avatar Store not letting me purchase free items


    The avatar store isn't letting me purchase free items if Xbox Support could help me as soon as possible that would be great

    :)
     
    AustereAuthor13, Jan 2, 2018
    #1
  2. FIZBAN11
    FIZBAN11 Guest
    Avatar Companion blocked for child account - Parent can't purchase for a kid? Seriously?

    So, my daughter wants to purchase an avatar item, Baby Groot Companion, for her avatar from the marketplace store. The item is FREE. She's blocked from doing so by MS due to being a child/teen account. Even though I am her parent, and even though I changed the family settings to allow her to purchase content and even though I have billing setup with MS, she still CANNOT purchase the item. I can't purchase it for her. Seriously?!!

    Who in their infinite wisdom decided that FREE content allowed by a parent, can still NOT be purchased by a child? Come to think of it, if this is the case, why is there no way for a parent to purchase content and gift it to a child account?
     
    FIZBAN11, Jan 2, 2018
    #2
  3. Mister Ohnaka
    Mister Ohnaka Guest
    Redeemed Code To Wrong Xbox Live Account(Avatar Shirt)

    Hi CHAWOW518,

    Unfortunately not. Avatar Store items and avatar awards are available only for the gamertag that purchased or unlocked the item. If you want to use an avatar item with another gamertag, that gamertag must purchase or unlock the item.
     
    Mister Ohnaka, Jan 2, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Avatar Store not letting me purchase free items

    What error message are you receiving when you try to make the purchase?
     
    Smwutches, Jan 2, 2018
    #4
  5. Smwutches Win User

    Avatar Store not letting me purchase free items

    What error message are you receiving when you try to make the purchase?
  6. Mister Ohnaka Win User

    Redeemed Code To Wrong Xbox Live Account(Avatar Shirt)

    Hi CHAWOW518,

    Unfortunately not. Avatar Store items and avatar awards are available only for the gamertag that purchased or unlocked the item. If you want to use an avatar item with another gamertag, that gamertag must purchase or unlock the item.
  7. XBF Chris J Win User

    Mod

    Hey Irving,

    There are some items in the avatar that are indeed free, you may download those as you please with no issues. Other items in the store may be "premium" avatar items that require payment. You would have to purchase those with either Microsoft Currency or
    another form of payment applicable to Microsoft accounts.

    Hope this helps!
  8. Smwutches Win User

    Xbox Gift Cards

    The avatar store is set up on the same store as the 360. Unfortunately the One store has never been updated to work with the Microsoft account balance for purchasing items from the 360 store. Hopefully once the new avatars are released you may be able to
    purchase the items with the funds.
  9. NullRygar Win User

    Avatar Items not transferable between accounts? Why?

    Avatar Store items and avatar awards are available only for the gamertag that purchased or unlocked the item. If you want to use an avatar item with another gamertag, that gamertag must purchase or unlock the item.

    The only thing I can suggest is give MS a call and maybe they can transfer the licenses on their end?
Thema:

Avatar Store not letting me purchase free items

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