Avatar Reward, Lord of the Rewards

Discus and support Avatar Reward, Lord of the Rewards in XBoX Rewards & Social to solve the problem; Hi, I have been informed that I should post a question on here in regards to my missing rewards progress. I have purchased 2 avatar items above the... Discussion in 'XBoX Rewards & Social' started by DementedSquire7, Sep 27, 2017.

  1. DementedSquire7
    DementedSquire7 Guest

    Avatar Reward, Lord of the Rewards


    Hi,

    I have been informed that I should post a question on here in regards to my missing rewards progress.

    I have purchased 2 avatar items above the price of £2 from the list of eligible items. Yet after more than 10 days I have not been given the progression towards completing the reward.

    This is the final level before fully completing this event.

    :)
     
    DementedSquire7, Sep 27, 2017
    #1
  2. Jason Bleinel
    Jason Bleinel Guest
    Rewards Credits not awarded

    Hi,

    I have bought two titles eligible for the Level 1 of the Lord of the Rewards: The Technomancer and The Witcher 2: Assassins of Kings.

    I have also bought the Magic Wand avatar element, eligible for the Level 2 of the Lord of the Rewards.

    However, I've not received the Rewards Credits, both as "pending" and/or as "awarded".

    Could you please check what is the problem?

    Thanks,

    Francesco
     
    Jason Bleinel, Sep 27, 2017
    #2
  3. ThunderDox
    ThunderDox Guest
    Lord of the Rewards not credited correctly

    I completed all 4 levels of the Lord of the Rewards promo last Saturday. Today, I see only the rewards credits for level 1. For level 2 I bought the Dragon's Breath for my avatar. For level 3, I completed 5 achievements in Witcher 2. Level 3 is currently
    showing 20% complete.

    Thanks!
     
    ThunderDox, Sep 27, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Avatar Reward, Lord of the Rewards

    Hello DementedSquire7,

    Apologies for the inconvenience. We have determined the cause for why you were not automatically awarded, and are working on a resolution. In the meanwhile, we will adjust your account for completion of this offer. You should see the Credits pending shortly.
     
    XBLRewards8, Sep 28, 2017
    #4
  5. XBLRewards8 Win User

    Avatar Reward, Lord of the Rewards

    Hello DementedSquire7,

    Apologies for the inconvenience. We have determined the cause for why you were not automatically awarded, and are working on a resolution. In the meanwhile, we will adjust your account for completion of this offer. You should see the Credits pending shortly.
  6. XBLRewards8 Win User

    No Avatar score for Lord of Rewards

    Hello Il Galla,

    Apologies for the inconvenience. We have identified why this issue is occurring, and will adjust your account for completion of this offer. You should see the Credits appear as pending shortly.
  7. XBLRewards8 Win User

    Lord of The Rewards

    Hello Dackjies,

    Apologies for the inconvenience. We are investigating why we did not receive your avatar purchase with another team. In the meanwhile, we will adjust your account manually for completion of that offer. You should see the Credits appear shortly.
  8. XBLRewards8 Win User

    Lord of the Rewards

    Hello yukimoda,

    It can take our program up to 96 hours to receive and process new information. This is mentioned in the FAQ:

    When will I receive my Rewards Credits?

    After you have completed an action on the list, your Rewards Credits will appear as pending within 96 hours.

    Since you completed two of your achievements on the 15th, we have processed that information. The remaining achievements you earned the following day (keep in mind we use the UTC time zone, as mentioned in the FAQ) have not yet been processed. Please allow
    more time for our system to process your latest achievement information before being Rewarded.
  9. XBLRewards8 Win User

    Lord of the Rewards

    Hello yukimoda,

    Apologies for the inconvenience. There is currently an issue with avatars that we are working with another team on resolving. While we await their resolution on this issue, we were able to directly confirm your purchase, and will adjust your account manually.
    You should see this offer complete shortly.
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Avatar Reward, Lord of the Rewards

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