Avatar Issues

I was wondering if there is anyone else experiencing problems with trying to get anything from the avatar store..? I was able to go into the store before and actually browse new items at one point and found something I wanted but now it won't even let me
past the avatar store main screen. I'll click on "Gamestyle" and it just goes back to that main store screen. I've tried online via pc and the system just sits there trying to load once I hit purchase. Has anyone else had issues of this sort?

:)

 

Avatar Issues

I am not seeing my avatar on my windows 8 phone

 

Avatar issues

Hey there, Darkcloudx79! I'm sorry to see that you cannot edit your avatar! Hopefully we can get to the bottom of this. Just to clarify, this is on your Windows Phone, correct?

If this is, what phone do you have and what's your OS version? You can find your OS version by going into
Settings > about > more info. This can help me out a bit. Can you tell me if anything happened like a phone or app update?

Once you get back to me with this, we'll jump into some more troubleshooting!

 

Hey there, Echasketcheri

It is quite possible there was a service alert with the Avatar store. Please could you try again and see if the problem rises again. I have tried accessing the store and have been able to brows items and content.

If this is still a problem, no one else is experiencing this problem, so it could be something on your local Xbox and device. Please could you try clearing the cache for your Xbox Console by holding your power button for 10 to 20 seconds. Or until the Xbox
One shuts down completely. Then try to reboot the Xbox to see if the problem still shows.

Hope this helps,

Regards,