Avatar Editor Load Error

Hi Jessica,

So when you click the link the Avatar editor does not load up but instead says to start the games application? Do you mean its telling you to start the application? The Avatar editor is primarily done through the app but since it was having issues the online
way is another option to try.

Is it the new Avatar editor you are having trouble with or the Original Avatar app having issues?

Does it allow you to create a new avatar? It seems the issue is with loading your current avatar. If you can include a screenshot of the error it may be helping knowing what could be causing the issue.

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will
be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

I've had my Xbox one X for mor than a year now and have done everything possible to fix the avatar editor I click it green screen with avatar outline and loading ring comes up and stays that way for more than 10 min then cuts off like nothing happened
did everything suggested when it finally loaded everything back up it worked for a day or 2 then back to broken I'm not full factory resetting my console again ugh

Hey there,

Werecommend trying a power cycle
of the console.

If the problem persists, try doing a soft factory reset of the
console, Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

You Tried make some Download of some new avatar to make some Test?