Automatic Payment For Xbox Live Gold Without Reminder. Refund?

softy1052 · Jun 14, 2018

Hi guys,

As the subject says, I've just seen on my bank statement a £39.99 charge from Xbox for Xbox Live. I had no idea this was set to auto-renew, as I would never have permitted this. The card charged is an old, expired card (but somehow that still worked!?) and
I had no reminders in advance.

I'm very frustrated - I havent' logged into any Xbox services,or even played an Xbox, in 11 months hence why I do not need this renewing.

Is there any option to have this refunded, as I never actually opted in for auto-renew?

Many thanks

:)

AimedBook2900 · Jun 14, 2018

Silver subscription but i have Gold

Hello, if i look in browser to Subscriptions page in says:

"Xbox Live Gold

1 Month Xbox Live Gold

Renews On:
21/02/2015Cancel automatic payment"

If i click Cancel automatic payment it says:

"You Currently Have: Xbox LIVE Free: Xbox LIVE Silver Membership RENEWS: 17/02/2015
AUTOMATIC RENEWAL: ON OFF"

So, what is this, do i have free gold or what? i paid for this months gold but i dont want it anny more. I do not want Microsoft to charge me afterwards for their bug.

AimedBook2900 · Jun 14, 2018

gold or silver, i dont know

Hello, if i look in browser to Subscriptions page in says:

"Xbox Live Gold

1 Month Xbox Live Gold

Renews On:
21/02/2015Cancel automatic payment"

If i click Cancel automatic payment it says:

"You Currently Have: Xbox LIVE Free: Xbox LIVE Silver Membership RENEWS: 17/02/2015 AUTOMATIC RENEWAL: ON OFF"

So, what is this, do i have free gold or what? i paid for this months gold but i dont want it anny more. I do not want Microsoft to charge me afterwards for their bug.

Smwutches · Jun 14, 2018

You would need to try contacting support and speak to billing.
Http://support.xbox.com/contact-us

Anytime you purchase gold directly from Xbox, there is a notice that the subscription will auto-renew unless you turn it off. So by confirming the purchase, you agreed to auto-renewal.

Smwutches

You would need to try contacting support and speak to billing.
Http://support.xbox.com/contact-us

Anytime you purchase gold directly from Xbox, there is a notice that the subscription will auto-renew unless you turn it off. So by confirming the purchase, you agreed to auto-renewal.

JOLLYxxWOLF

If you have the automatic payment option then.
support.xbox.com/.../cancel-xbox-live-gold-subscription . If your not using the automatic payment option, just wait until you get paid and buy another subscription card, or buy Xbox Live membership from the marketplace.

XBF Leo G

Hello Alex,

Thank you for posting on the Xbox forums. We recommend
cancelling the Xbox Live subscription to find out if the subscription will automatically refund the charge. If the charge is not automatically refunded, we recommend
requesting a refund for the transaction. If you are unable to request a refund due to your region, please reach out to the
Xbox support team
for help with the charge. Be sure to let us know the results!

bowski477

When you enter your payment info it will automatically be set to auto renew. That way each month money will automatically be taken from your payment method each month. You will be notified 15days in advance before being charged.

support.xbox.com/.../renew-xbox-live-gold-account

medium bloke

Hi! To remove your automatic subscription, you could view this quick guide:

support.xbox.com/.../cancel-xbox-live-gold-subscription

To remove payment methods, you can look at this quick guide:

support.xbox.com/.../remove-xbox-live-payment-option

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Let us know if you need more help!

Automatic Payment For Xbox Live Gold Without Reminder. Refund?