Auto Sign Off

I sign into my Xbox live account only to have the system automatically sign me off a few seconds later. I reboot the Xbox one and then I am able to sign in and play. I have tried to use different controllers with the same results. After the system say bye
I get a message to sign in using a controller. Both controllers are assigned to my gamer tag. I talked with someone from Xbox on live chat and they suggested pulling the plug and waiting two minutes then sign back in. That lasted about three days. There was
also a suggestion to hold in on the start button for ten seconds and that didn't work either. Has anyone had a similar experience and if so how did you fix it?

:)

 

Default profile

Hey mate, try:

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Turn the auto sign-in feature on or off

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To turn the auto sign-in feature on or off, follow these steps:

1.Sign in to Xbox LIVE.

2.Select Settings, and then select Profile.

3.Select Sign-in Preferences.

4.Select Auto Sign-in, and then make the changes that you want.

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From here:
support.xbox.com/.../disable-auto-sign-in

 

Is there another way of doing this?

On the console: Settings | Profile | Sign-In Preferences | Messenger Auto Sign-In | Off

 

Hey there, OdinsEye60!

I'm sorry to see any sign in issues! It sounds like your profile might need to be refreshed. When you spoke with someone over chat, did they suggest

removing and re-adding your profile on the console? This generally fixes sign in issues that are finicky like this one.

If you've already done that, then I suggest doing a
factory reset on your console keeping your games and apps. This will refresh the operating system on the console, and is useful to try if power cycling doesn't resolve the issue at hand anymore. This will also remove your profile again, but that should
be the only thing you have to download after doing this.

Let me know how both of these go! If you're still having issues, we'll dig into it further from there.

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Xbox Forums Staff



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