Auto-renew cancelled and xbox live run out. Yet I have been charged for this month

Basically because of money issues I had to cancel my auto renewal for xbox live and I was still charged for this month.

Now i know for a fact xbox live cannot work a month in hand, so charging someone for a month AFTER they have cancelled their auto renewal, isnt that classed as theft?

My xbox live ran out this month, I cancelled it 2 days before it was due to renew and you have charged me and my xbox live services are unavailable because I "do not have an active xbox live subscription" so why have you charged me for this month?

In short I'd like my money back or my services reintroduced as my reson for cancelling was because I was very short on funds this month.

For the dates of its auto renewal and cancellation do not add up and you have taken the charge of 5.99 for June when In reality it was to run out. So how can you get away with charging me and cutting me off?

:)

 

I bout Xbox live for 1 month and it has charged me $10 on the 28th and on the 2nd I want a refund

I bought Xbox live for 1 month and it has just been charging me $10. They charged me on the 28th and on the 2nd and I want a refund because I cancelled my auto renew

 

cancelling auto renew did not work

hi ive been a xbox live user for a while now but recently i had a 3 month subscription and i decided to cancel the auto renew process so i did this and it confirmed that auto renew was off. but then at the end of the three months ive received an email saying
that xbox tried to collect payment from my card even tho i turned auto renew off and now on my account it says i have 3 months with auto renew on again? i cancelled my subscription as i knew i wouldnt have the money at the time to renew it which i didnt but
now i dont want to be charged for something i didnt want in the first and actually confirmed was cancelled. also i wish to switch to a 1 month but i cant do this either until ive paid for the 3 months which do not want?

 

You would need to contact support
here as they are the only ones with access to your billing & account info & the only ones who can issue refunds.

No one on the forums has access to that information.

 

Hey Markoliosis,

Sorry to hear you have trouble with a cancelled subscription that got billed.

Please get in touch with offical Phone / Chat Support over here: Contact Us | Xbox Support . The right Team over there can help you sort that out.

- lg 2Bad4You