Audio sounds "canned" when playing video, but fine in games

M Cassidy · Feb 20, 2014

I've been having this audio problem since I brought home my XB1. I have it connected via HDMI to my Panasonic vsx920 surround receiver, and all is fine in games. Sound is fine, surround is fine, no problems.

But as soon as I play video content - Amazon Lovefilm, Netflix, Game trailers on Xbox Store, the audio sounds horrible. Like I'm inside an empty can or something, really bad stereo (only 2 speakers go active) and no bass whatsoever.

Any ideas? Tried tinkering with pretty much any setting I can think of.

:)

alfreddipace · Feb 20, 2014

Audio Crackling has made a return with the most recent update.

Hello when I first got my launch Xbox One in 2013 I noticed that I'd get random pops and crackles through the audio when playing games.

It is most noticeable when editing video clips you have and when you save the clip the audio chime makes a nasty crackle when the clip is saved.

Anyway a replacement Xbox later and a few updates on the audio glitch seems to have gone. Until now. There is once again random pops and crackles when playing games. Not enough to ruin the experience, but it is there and can be distracting.

Any advice as to how to trouble shoot this? I have tried many different sound options in settings and done hard resets but t no avail.
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Goto settings goto video and sound. Goto Godeo fidelity and overscan. Choose 30 bits per pixel (10bit). It solved my issues

oliverrogerr · Feb 20, 2014

Forza horizon 4 no audio

Hey !

Sorry to hear about your game not having audio is it just Forza Horizon 4 that is doing this or is it all games?

Try some of the steps in theses support articles:

Troubleshoot sound on your Xbox One console

Troubleshoot game audio or video issues on Windows 10

Hope this helps

Thanks for reaching out!
Click to expand...

Yes, solved the problem, thank you!
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EvilBoris GX · Feb 20, 2014

You haven't turned on the beta 5.1 support have you?

CatholicPilgrim · Oct 31, 2018

I'm having a related problem. My games, Xbox Music etc... sound fine. However, when using Xbox Video, Netflix etc... I can't hear any voices. I can hear background noises and music, but no voices.

EvilBoris GX

You haven't turned on the beta 5.1 support have you?

CatholicPilgrim

I'm having a related problem. My games, Xbox Music etc... sound fine. However, when using Xbox Video, Netflix etc... I can't hear any voices. I can hear background noises and music, but no voices.

Uber MunkE 00

I do not own the S model but is there maybe an option to turn the sounds on or off? Maybe if you changed TVs, the sound might be delayed at start up. But that wouldnt solve the issue of no sounds when ejecting the disc. You should not worry, as long as you
can play the game with audio and video working, you are fine.

BrawniestPanic2

Hello I have a similar problem. I had it connected directly to the Plasma via HDMI cable and worked just fine. Yesterday I had to disconnect in order to play a BluRay and when I hooked the XBOX360s back again via the HDMI the audio was gone. I can see the
game but no sound. Connecting through the RCA cables works fine (audio and video) but with the HDMI I can no longer get audio. Anybody can help? Thanks

InfiniTTTy

I have a similar problem with my PC HDMI passed into my XBox ONE. The video is FINE as long as there is SOUND coming from my PC (i.e. watching a movie or listening to a song). As soon as the audio is done. BAM! The video freezes.

I know the PC is fine, I can connect to it from another PC via RealVNC. As soon as I hit 'play' on a song or movie - BANG! The video unfreezes and is fine.

Really strange! It's like the One is assuming that since there is no audio, it's not worth updating the video.

Audio sounds "canned" when playing video, but fine in games