Audio problem using chat headset on Xbox one

Thats why it isn't working. The Xbox One Mono Chat Headset (the one you're talking about) will not give you game audio. It will only provide chat audio. Your case sounds like the headset itself is broken. Try using a controller with a 3.5 mm jack and see
if another headset will work. I have the same problem and I just use the Kinect to talk online.

If you do not have the RCA out, the only way this would work is if the Headset uses the Optical Out of the ONE

To get in to details Turtle Beach Says: Please note that you will need to connect this headset to the stereo outputs from your TV or audio receiver for game audio and use the Kinect® for game chat with Xbox One.

www.turtlebeach.com/.../58

Microsoft Says:

The following 3.5-mm audio headset types are supported:

A single 3.5-mm audio cable headset.

A dual 3.5-mm audio cable headset with 3.5-mm CTIA audio cables.

A headset with chat audio provided by a 3.5-mm audio cable and game audio provided by a separate cable with RCA or optical connectors. (Only chat audio will be enabled through the Stereo Headset Adapter. For RCA/optical connectors [game audio], follow the
manufacturer’s instructions to connect to the console.)

An Xbox 360 Wired Headset with a 2.5-mm audio cable. Connect to the Stereo Headset Adapter by using the 2.5-mm-to-3.5mm adapter that’s included with the Xbox One Stereo Headset Adapter.

support.xbox.com/.../stereo-headset-adapter

Hi there Ka Kase,

Thanks for the reply. I'm sorry to hear about the issue with audio settings for a headset.

In order to receive the audio settings through the Xbox, you will need to plug in the headset to the controller. Once you connect the headset to the controller you will be able to change any audio settings such as the Party chat volume. Unfortunately, when
you connect the headset to the tv you will only receive the audio from the TV.

Check out these articles:

• Troubleshoot audio problems in parties on Xbox One
• Set up and troubleshoot your Xbox One Stereo Headset

Try this out and let us know the results.

I found I was having problems with the audio there was a sort of echo/reverb on the game audio. I found out if I turned the volume on the turtle beach headset 100% down and then just used the audio controls on the stereo adapter it fixed the issue.

The problem seems to be I was getting game audio from the TV into the head phones which was going via the volume control on the TB headset wire, and previously on the 360 just the chat was coming from the pad. With the new adapter on the Xbox One it pulls
the game audio and the chat audio via the pad, and I was also getting the game audio from the TV with a slight delay causing the distorted sound.

Basically turn the game volume on the wire control thing on the TB headset fully down and it sorts the distorted game audio.

The way the chat adapter volumes work is the 2 buttons on the left control the balance between game and chat audio, the middle is mute and the two on the right are master volume. This can be confusing as the two on the right used to be chat volume on the
adapter that came with the original Xbox One headset/mic thing.

Hope that helps in some way.

SD

Hi Brodster45,

What type of headset is being used? Is it a stereo headset or chat headset? What brand is being used like Turtle beach, Afterglow, etc.

Does it give an error message when trying to chat in party? Does it light up the gamerpic when speaking?

Here is a link that may help when trying to
Troubleshoot audio problems in parties on Xbox One

Let me know if this helps