Audio out of sync with Blu-ray app on One S

UPDATE: Xbox One S returned. No solution for audio sync issue on DVD/Blu-ray playback.

After scouring the internet I cannot find a solution. The Xbox Support seems to be correct. There was an issue with the Xbox One S where the audio was not in sync with the video on DVD and Blu-ray playback. I returned the Xbox One S.

Hopefully few other experience the issue.

Good Luck!

Thanks for confirming, Radi0! We are aware of some issues with the Bluray app specifically, and I do understand that your issue is around all audio with the console. I'm going to ask for some information that seems oddly focused on the Bluray app, but I
believe it will help us nail down what settings might be affecting your experience. Let us know the answers to this, and we'll look at digging further into this with you.

1. Blu-ray Player Version:

a. Navigate to My Game and Apps => Blu-ray Tile => Simultaneously depress (Left Bumper + Right Bumper + View button):

b. Confirm Blu-ray QFE is: Microsoft.BlurayPlayer_2.0.15.6_x64_8wekyb3d8bbwe

2. DVD/Blu-ray/Ultra HD Blu-ray disc(s) titles

a. If possible, can you tell us the time stamp in the movie when A/V lip sync is off?

b. All Blu-ray titles or some?

c. Is Netflix A/V sync off?

3. Audio setup

a. Audio/Video HW setup

i. TV display (any settings related to audio that your TV might have)

ii. Audio HW (in

b. Xbox One Console Audio Settings: Optical vs. HDMI

i. Uncompressed vs. Bitstream Out

c. If Optical, did you calibrate A/V sync?

1. Blu-ray app version is Microsoft.BlurayPlayer_2.0.16.6_x64_8wekyb3d8bbwe

2. Every disc is affected, Blu-ray/UHD Blu-ray/DVD. Netflix is on par with the rest of he system, just a smidge late. Blu-ray is far, far worse.

3a. Audio setup is HDMI to the TV. No special settings. Straight shot. The sound bar is optical out from the TV. I tried connecting optical directly to the One S as well and it was identical to HDMI.

3b. Same results with HDMI and optical. Uncompressed. Choosing Bitstream causes an even longer full second delay so I leave it uncompressed.

What I don't understand is why the sound is coming late to the headphone jack on the controller as well. Both the One S controller and a regular One controller. It's like the entire system is sending out all audio late. The video seems perfect, as I've stated
my button presses are perfectly timed with what's happening on screen in games and the UI. Just the audio is late. This is bizarre to me.

Thanks for confirming, Radi0! We are aware of some issues with the Bluray app specifically, and I do understand that your issue is around all audio with the console. I'm going to ask for some information that seems oddly focused on the Bluray app, but I
believe it will help us nail down what settings might be affecting your experience. Let us know the answers to this, and we'll look at digging further into this with you.

1. Blu-ray Player Version:

a. Navigate to My Game and Apps => Blu-ray Tile => Simultaneously depress (Left Bumper + Right Bumper + View button):

b. Confirm Blu-ray QFE is: Microsoft.BlurayPlayer_2.0.15.6_x64_8wekyb3d8bbwe

2. DVD/Blu-ray/Ultra HD Blu-ray disc(s) titles

a. If possible, can you tell us the time stamp in the movie when A/V lip sync is off?

b. All Blu-ray titles or some?

c. Is Netflix A/V sync off?

3. Audio setup

a. Audio/Video HW setup

i. TV display (any settings related to audio that your TV might have)

ii. Audio HW (in

b. Xbox One Console Audio Settings: Optical vs. HDMI

i. Uncompressed vs. Bitstream Out

c. If Optical, did you calibrate A/V sync?

I've also had blu-ray problems since day one, both with out of sync and stuttering. I've had my system replaced through the Microsoft warranty program and the new one is the same, either audio and/or video stutters intermittently. I'm pretty sure it's
the blu-ray app. Which really isn't a big surprise considering how terrible the OS is it's no wonder the blu-ray app is terrible.

Blu rays are unwatchable at the moment of the XB1 audio out of sync or the video is stuttering everywhere