Audio lag when downloading or updating a game.

Discus and support Audio lag when downloading or updating a game. in XBoX on Consoles to solve the problem; Does anyone else notice audio lag in game with downloading or update a game. Especially when wearing a headset? 4a584ea9-9f10-427d-a7cf-e69fd73c5246 Discussion in 'XBoX on Consoles' started by Geth, Oct 26, 2018.

  1. Geth
    Geth Guest

    Audio lag when downloading or updating a game.


    Does anyone else notice audio lag in game with downloading or update a game.

    Especially when wearing a headset?

    :)
     
    Geth, Oct 26, 2018
    #1
  2. Mister Quasar
    Mister Quasar Guest
    Broken Audio When Downloading/Updating

    Thanks for that info!

    In this case, we'd recommend trying a factory restore on the console - there's an option that will keep your games/apps installed to the console, so you don't need to worry about redownloading those.

    If a factory restore doesn't help, we'd recommend reaching our
    Chat or Phone     support teams for direct assistance with further troubleshooting.
     
    Mister Quasar, Oct 26, 2018
    #2
  3. Mister Quasar
    Mister Quasar Guest
    Broken Audio When Downloading/Updating

    Sorry to hear, Maxcar24!

    We'd like to get some more info from you to best assist - can you reply back with the following?

    1. What make/model of headset are you using with the console?

    2. Is the headset connected wirelessly, or is it plugged into the controller?

    3. If it's plugged into the controller, are you using any sort of headset adapter or is it plugged directly into a 3.5mm jack on the controller?

    4. Are you using a wired or wireless connection for the console?

    5. Have you tried any troubleshooting steps for this already? If so, can you let us know what specific steps you've tried so we don't retrace anything?
     
    Mister Quasar, Oct 26, 2018
    #3
  4. XBF Nestor S
    XBF Nestor S Guest

    Audio lag when downloading or updating a game.

    Hey Geth thanks for taking the time to post!

    If there is any lag in the audio it could be indicative of one of two things, either

    Network Lag     or console
    performance issues.     Above are the troubleshooters for both, now if the issue persists the problem might be on the actual OS of the console so we would suggest a
    Soft Factory Reset
    (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)
    Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!
     
    XBF Nestor S, Oct 26, 2018
    #4
  5. Geth
    Geth Guest
    I will try the soft factory reset.

    Thanks again.
     
    Geth, Oct 26, 2018
    #5
  6. braveheatz
    braveheatz Guest
    I do a hard reset on my xbox comsole. I usually downloads or updates firsr before playing or headsets
     
    braveheatz, Nov 3, 2018
    #6
  7. Geth Win User

    Audio lag when downloading or updating a game.

    I will try the soft factory reset.

    Thanks again.
  8. XBF Nestor S Win User

    Audio lag when downloading or updating a game.

    Hey Geth thanks for taking the time to post!

    If there is any lag in the audio it could be indicative of one of two things, either

    Network Lag     or console
    performance issues.     Above are the troubleshooters for both, now if the issue persists the problem might be on the actual OS of the console so we would suggest a
    Soft Factory Reset
    (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)
    Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!
  9. braveheatz Win User

    Audio lag when downloading or updating a game.

    I do a hard reset on my xbox comsole. I usually downloads or updates firsr before playing or headsets
  10. ArminatorX Win User

    Xbox faulty or television the problem?

    Is it possible that your console is downloading/updating in the background?

    I found that when there are items in my download queue, and the console starts unpacking completely downloaded games/updates, some games start lagging.

    So check that your download queue is empty or paused when you start playing.
  11. TheMatia003 Win User

    Bitstream audio lag on Xbox One X (but not for blu-rays)

    I’m going through this on the Sonos support forum now. While I was running a couple of checks, I realised that I had it a little bit wrong here:

    With bitstream, there is no audio lag when playing blu-rays and I do NOT tell the Xbox to allow the receiver to decode the audio.

    There is audio lag when playing games with this setup.

    If I tell the Xbox to allow the receiver to decode blu-ray audio and the audio is being output through HDMI, the audio plays but the blu-ray picture freezes. I don’t believe this is an issue with the tv or Sonos because i can still move through the pop-up
    menus with the picture frozen in the background and the sound playing.

    If I disable the HDMI audio and use the Xbox’s optical output directly, it works as per the previous (blu-rays fine, games lagging).
Thema:

Audio lag when downloading or updating a game.

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