Audio jack broken?

Rooky5 · Feb 10, 2018

I’ve beeen having an issue where my controllers that are perfectly fine just out of no where stop letting me talk in the party and ik it’s not the headset cause I’ve tried it on other devices and it works. The controller still lets me hear the party and
the game audio. I’ve had this problem 3 times and I’ve had to buy 3 new controllers and i really don’t want to buy anymore. Is there anything I could use so I can fix it.

:)

M4L3V0L3NC3 · Feb 10, 2018

Jack Size For XBL Head Set

Ah, I was wrong Tex. Xbox live jack is 1.5 and audio jack is 3.5

Rockford Poklacki · Feb 10, 2018

Which headset

As a side note the green audio jack is plugged into the monitor directly, use to my computer, and 2.5 mm jack going to the Xb audio controller adapter

Mister Getafix · Mar 7, 2018

Hi there!

Have you used this controller on a PC with Windows 10 as well as the console?

Are you seeing the same issue if you sync the controller with another console as well?

To be sure have you run through every step on the
Xbox One Chat Headset troubleshooting guide?

Post back and we will continue to assist you as best we can!

HyperVenom523

If Amazon was the one selling it you should ask them for a new one and not here on this forums...

coco meat train

I would suggest asking Amazon for a replacement. Have you tried to see if there was a controller update available?

Zach Dieke

I have not seen an update, but I am still waiting Amazons reply.

Mister Getafix

Hi there!

Have you used this controller on a PC with Windows 10 as well as the console?

Are you seeing the same issue if you sync the controller with another console as well?

To be sure have you run through every step on the
Xbox One Chat Headset troubleshooting guide?

Post back and we will continue to assist you as best we can!

Mikulp

Audio jack is working for you?

I have same problems with this controller. Drivers are broken. Microsoft shame on you.

Audio jack broken?