Audio Issues on XBox One S when listening via Controller/Headset

Just bought an xbox one S and have noticed consistent, periodic sound issues.

Setup:

- Xbox one S

- Controllers: Elite Controller (used previously on another xbox with no issues), white xbox one S controller

- Sound via Turtle Beach headset (used previously on another xbox with no issues)

Issues:

- Game audio (and likely other apps such as netflix) are crackly and "break-up" for durations

- When this occurs, people in my party say that my game chat is also crackly and broken

- This does not happen all the time, but when the xbox gets in this state, it will last for 10s of minutes if not longer. But there are also times when there are no audio issues for hours.

- When the issue occurs, I can connect my other controller and a backup headphone with the issue still being present. So I do not think it is a controller or headset issue.

Any thoughts on this?

:)

 

Headset/chat question that needs answering

I have a Tritton AX 720 headset that I use for my Xbox One (plugged into the rear optical audio port). However, to receive chat audio that will allow me to talk too, it needs to be plugged into the controller via a cable.

My question is: if I get the Xbox One stereo headset adapter and connect the headset to it, will I still be able to get game audio via the optical cable? Or will it be forced into stereo mode because it's plugged into the adapter?


Thanks in advance.

 

Tritton 7.1 and Xbox One

Here is how I understand the whole headset compatability works (maybe someone can correct me if I am wrong):

GAME AUDIO

If your headset gets the game audio via a box linked to your gaming machine via optic audio out - this audio will continue to work as designed, as the xbox One has optic out as well.

CHAT AUDIO

If your headset gets the chat audio via a direct bluetooth wireless link to the xbox360 machine - then this headset will not work with chat audio on the xbox One.

If your headset gets the chat audio wireless via a bluetooth puck that plugs into the 360 controller (not a direct wireless link to the gaming machine) -then this may work with the xbox One depending on how the forthcoming adapter works with next gen controllers.

If your headset gets the chat audio via a cable directly connected to your xbox360 controller - then this may work on the xbox One depending on how the upcoming adapter works with the xbox One controller.