Audio Issue

Hey guys,

I always seem to be the unlucky schmuck who has really rare or difficult issues with his Xbox console or games, this time my issue is that my audio when playing Xbox One games, some arcade games, and Blueray and 4K DVDs, doesn't work well. Basically, the
sound is fine for probably 75 to 80% of whatever I'm doing but if something loud happens or even when people are talking at a normal or low volume, the sound goes really bad like the volume is up too high or there is some kind of static interference so that
I can't understand what anybody is saying.

As an example, I bought my Xbox One S in a package with Mad Max Fury Road, which I'm sure is a good movie but since almost the entire thing sounds to me like a lawn mower I cannot understand anything that anybody is saying. I have been playing Tales from
the Borderlands lately and there are parts of that game where you need to understand what the characters are saying so that you can give an appropriate response but because even the quietest conversations will sometimes end up sounding like a bag of garden
gnomes being put through a wood chipper, I never know whether to punch someone or make a witty remark.

My console is a Gears of War SE Xbox One S, it's connected via HDMI cable to my HD (but not 4K) TV, I have tried the troubleshooting stuff on here already and that hasn't fixed anything, I've used three different HDMI cables and plugged them into each of
my HDMI ports on my TV and no change at all. I really hope that someone here can help. Thanks

:)

 

Audio issue

This is a link to a video I recorded of basically what is happening it was kinda hard to record since I use a headset. Video link

 

Audio issue

The audio is very weird, it is t consistent it sometimes just skips the whole stuttering and cuts out completely and I don’t know why it will fix itself after a while it’s very weird, maybe my Xbox is too cold and needs to warm up?

 

Hi there Lich Lord,

So sorry to hear you've been having a frustrating experience regarding audio issues with your Xbox One S. Have you looked over the article for

troubleshooting sound on your Xbox One console? If you've exhausted all of your options, including multiple troubleshooting steps, unfortunately you'll want to consider reaching out to the
Online Service Center to explore having your console repaired or replaced. I know it's not ideal, but that is not normal behavior for an Xbox One S (as I'm sure you're aware too).

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Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

 

Thank you for your reply, I had trouble finding my original message and wasn't aware you had responded, I have taken your advice and will be sending my console away soon. I have many games and save files on my hard drive, is it possible to retain these or
will they all be lost?