Audio issue

Hey Nutella TM! What brand and model headset are you using currently? Which have you tested? Post back and let us know!

Hey Nutella TM! To troubleshoot, we usually recommend making the set up as simple as possible. Try removing the HDMI splitter and see if the issue sees any improvement. Post back and let us know how it goes!

You have everything set up fine. It seems the last update broke something with the surround sound. My 5.1 was working fine. It's really annoying because MS hasn't posted there's a problem. Sigh. Amazing how this wasn't found in testing.

G’day george! I removed the settop cable from the xbox, and there is now no sound coming from the Xbox at all when in a game. The Tv has only one HDMI cable, so I have the Settop box plugged into the Xbox and the Xbox plugged into the TV. But again, No
sound coming from the Xbox at all

Hello, it seems like narrator mode has been activated. To disable it press and hold the home button then press the menu button (button with the 3 lines). Then highlight the No option and press A on it to disable narrator mode.