Audio Issue for Xbox series S Controller.

Hello Payton L, My name is David. I am an independent advisor, happy to help you today.

If you're experiencing crackling, popping, or snapping sounds in your headsets when using your Xbox Series S, here are a few troubleshooting steps you can try:

1. Ensure that the headset is properly connected to the Xbox controller. Make sure the headset cable is securely plugged into the controller and that there are no loose connections.

2. Outdated controller firmware can sometimes cause audio issues. Connect your Xbox controller to your Xbox Series S using a USB cable and check for any available controller firmware updates. You can do this by navigating to the "Settings" menu, selecting "Devices & connections," and choosing "Accessories." Then, select your controller and look for any available firmware updates.

3. Try restarting your Xbox Series S to refresh the system and potentially resolve any temporary issues. Press and hold the Xbox button on your controller to open the power menu, then select "Restart console." After the console restarts, check if the audio issues persist.

4. Navigate to the Xbox Series S settings and make sure the audio settings are properly configured. Go to the "Settings" menu, select "General," then choose "Volume & audio output." Check the audio settings, including the volume levels, chat mixer, and spatial audio settings. You can try adjusting these settings to see if it improves the audio quality.

5. If possible, try using a different Xbox controller and see if the audio issues persist. This can help determine if the problem is specific to the controller or if it's a broader issue with the Xbox Series S.

6. Wireless interference can cause audio problems. Ensure that there are no wireless devices or other sources of interference near your Xbox Series S or the controller. Move away any devices that may be causing interference, such as routers, cordless phones, or other wireless devices.

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Best regards.

Hi Rostom

Yes I mean Xbox Elite 2. I isolated the issue using it in a series S, same audio problem. Controller updated latest firmware.

I'll clean the jack and comeback with my comments.

Thanks.

I’m not sure if it’s a controller issue because I’ve switched out 3 different controllers, 2 for the Xbox one and I recently bought a Xbox series x/s controller and I’m having the same issue, and I’ve been using the same brand of earbuds for 3 years ever since I got my Xbox and I’ve had no disconnecting issues or audio issues until recent months just out of no where. And when I use the tv speaker instead the audio is completely fine and I’m able to hear however the controller will still disconnect or shut off.

I've tried all those links before, and all my controllers are fully up to date, and I've always been good about that.

One more tidbit, is my son has an Elite controller and has never had any kind of audio issue between the One S and now Series S he owns. So, with that said, I believe this is an issue with the standard Xbox controllers, or between those controllers and all the Xboxes in your line. Please let me know the next steps I need to take to resolve this issue.

Hello Sebii�� .,

Thank you for posting in the Microsoft Community.

I can see that you're experiencing issues with your Xbox Series S. Let's try a few troubleshooting steps to see if we can resolve the issue.



First, please make sure that your headset is properly connected to your controller. You can try unplugging and plugging it back in to ensure a secure connection.



Next, please check your audio settings on your Xbox Series S. Go to Settings > General > Volume & audio output and make sure that the correct audio output device is selected.



If the issue persists, please try a different headset or controller to see if the issue is with the hardware.



If none of these steps work, please contact Xbox support for further assistance.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.