Audio in headset crackles and cuts out

Leo Ascendent · Dec 10, 2022

So I'm using a HyperX headset (wired) with my Series X (and the controller that came with it), and the audio just sounds like trash, it crackles constantly (tried playing Far Cry 5, Siege Extraction, and watching YouTube, same result).

Did a reset, unplugged and replugged in the headset, updated the controller, reset again.... still sounds terrible.

Also updating games, not sure if that would cause an issue, or if low batteries would matter (battery shows its at "medium").... just wanna get it figured out cuz it's mad annoying.

Played Far Cry 5 with my buddy a week ago on my Series S and it didn't have any issues.

My Series S is enrolled in the Insider program, my X is not.

:)

Geri M.

Hi Leo Ascendent,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Kind regards,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hi Leo Ascendent,

We hope you are doing well today. Welcome to the Xbox Community.

Thank you for reaching out to Xbox Forums. We understand that many users are attempting to broadcast their party chat audio via their Twitch broadcast.

We have this CHAT, AUDIO, BROADCAST ISSUES resolution: Kindly check if this would be applicable to your concern.

In order to broadcast party chat audio, you will need to enable this feature in the Guide when broadcasting via Twitch. Once enabled, each participant in the party will then have the option to opt-in to their audio being broadcast. The additional party members will need to be on an Xbox console or using party chat via Gamebar on PC. There is currently no option for users on the Xbox mobile app to allow their party chat audio to be broadcasted.

I have also included links to recent updates using the Twitch app on Xbox. Please take a look for further details

Xbox Broadcasting: With the latest Microsoft Xbox update, streamers will no longer need the Twitch App on Xbox to broadcast and can instead go live in less time by broadcasting directly from their Xbox console. This update started rolling out November 16th and will be available to all streamers by the end of 2022.

How to live stream on Xbox: To stream from a live streaming provider on Xbox Series X|S and Xbox One, download the app for the provider you want to use. Press the Xbox button  to open the guide and select Store > Apps. Find and select the app, and then select Install.

If you are still experiencing issues after using the supported platforms, please let us know and we can continue to investigate the issue.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

POUND YOU SILLY

I have the same exact issue and I read the same issue on reddit. As of right now, I've replaced the remote, the headset and everything except for my console and nothing seems to work

U Go 6 FT BeLOW

No problem...I would like to add that the voice over works on cod ghosts so it looks like it maybe from game to game depending...i'm currently in the process of going through multiplayer games. Forza's audio is still glitching and crackling...this is either
the game or the system because it crackles and cuts out playing on my new headset and my older 5.1 surround setup.

Jacob Whitehill

One "fix" I found it "works" is chaging the out output to mono. It stops the crackling sounds, but the audio quality is compromised.

i dont know if this is still going but i just ran into this problem with my headset and i changed hdmi audio to "stereo uncompressed" same with headset format audio and now it is crystal clear!

Audio in headset crackles and cuts out