Audio goes out of sync in most video apps

Yes. I have this issue. I contacted online chat and walked through all their suggestions (including power cycle, reinstall Blu-ray player, clear persistent storage, and reset to factory defaults). Their last suggestion is to exchange my Xbox for a new
one.

Did you find a resolution for your sync issue? I'm curious what version of the Xbox One you own. I have the Xbox One S Battlefield 1 edition, which is green with a 1 TB hard drive.

No I have not, my audio reciever tries to compensate for the audio lag, it does a sort of decent job but the lag is still very noticable. I have the xbox one slim, it happens on my brothers xbox one as well and even when hooked up dorectly to the tv.

Yes. I have this issue. I contacted online chat and walked through all their suggestions (including power cycle, reinstall Blu-ray player, clear persistent storage, and reset to factory defaults). Their last suggestion is to exchange my Xbox for a new
one.

Did you find a resolution for your sync issue? I'm curious what version of the Xbox One you own. I have the Xbox One S Battlefield 1 edition, which is green with a 1 TB hard drive.

Hey there!

Crack- Are you able to clarify how your console is set up? Is it directly connected to a TV or are you using an Audio-Video receiver?

Paruchda- Are you also having trouble with the Amazon App or is the issue that you're seeing with the Blu-ray app?

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Miss Share Bear

Xbox Forums Staff





Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement
issues? Check our sticky HERE for the best info.

Share Bear - Using audio reciever, have no issues with audio sync on any other app, game or internet when using the console. 99% of all the entertainment I utilize is with my xbox one. It even happens when directly connected to my TV bypassing my reciever.
My brother and a few of my friends experience this issue as well and only with the amazon video app. I uninstalled and reinstalled app as well resets ect. , and made sure I am running with current firmware. This appears to be an issue all around when i googled
it.

Hey there!

Crack- Are you able to clarify how your console is set up? Is it directly connected to a TV or are you using an Audio-Video receiver?

Paruchda- Are you also having trouble with the Amazon App or is the issue that you're seeing with the Blu-ray app?

_______________________________________________________



Xbox Forums Staff





Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement
issues? Check our sticky HERE for the best info.

Thanks for clarifying, just wanted to make sure that we ruled out a few things. If this is only happening with the Amazon app and you're directly connected to the TV, then it sounds like it's an issue with the app itself. Since that is the case, you'd want
to reach out to the publisher of the app for more info or to report the bug. Looks like you want to report it to a developer, from what I can tell on their site

here. Hope that helps get you started in the right direction!

_______________________________________________________



Xbox Forums Staff





Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement
issues? Check our sticky HERE for the best info.