Audio Format Changing by Itself....

Hi there Allen,

Thanks for reaching out! I'm sorry to hear about the issue with the audio setting on the Xbox One X.

I suggest trying the following troubleshooting articles:

• Choosing speaker audio settings on Xbox One
• Troubleshoot sound on your Xbox One console

You may also check out the Dolby Atmos Forums for more assistance.

Hope that helps.

If you hadn’t mentioned the part about the two consoles having the same audio settings, but the two sound different, I would’ve said that maybe it’s the headset audio format. On a certain console update, the audio format was changed. It sounded really
strange, but I couldn’t figure out what it was, so I messed around with stuff, before eventually changing the headset format to “stereo uncompressed”. That fixed it. It sounded exactly like it did before the update changed it. So, I don’t know, maybe mess
with the headset audio format in the volume and audio output settings, see if that helps at all.

If you hadn’t mentioned the part about the two consoles having the same audio settings, but the two sound different, I would’ve said that maybe it’s the headset audio format. On a certain console update, the audio format was changed. It sounded
really strange, but I couldn’t figure out what it was, so I messed around with stuff, before eventually changing the headset format to “stereo uncompressed”. That fixed it. It sounded exactly like it did before the update changed it. So, I don’t know, maybe
mess with the headset audio format in the volume and audio output settings, see if that helps at all.

I did mess around with the different audio formats. Stereo uncompressed does sound slightly better but I can still tell the audio is distorted. I’ll keep messing with the settings though to see if something clicks

Intanto grazie mille, ho controllato ed e tutto apposto per quanto riguarda l audio. In output audio e volume però non mi fa modificare audio altoparlante. Rimane su audio HDMI formato cuffie- audio ottico formato cuffie formato sistema disattivata. Potrebbe
essere questo il problema?e in caso come faccio a modificarlo?

[translation-In the meantime thank you very much, I checked and everything affixed as far as the audio. In audio output and volume, however, it does not make me change speaker audio. It remains on HDMI audio format headphones- optical audio format
headphones format system disabled. Could that be the problem?and in case I can change it?
]

Windows audio devices support a wide range of audio formats. Sometimes, incompatibilities with drivers or the audio software in Windows affect audio playback or recording. To try different audio formats:

1. Do either of the following:
   • Select the Start button, type control panel, select
     Control Panel, then select Sound.
   • On the taskbar, right-click on the sound icon (next to the date and time), then select
     Playback devices.
2. Right-click the default device (it’ll be check-marked), select Properties, then select the
   Advanced tab.
3. In Default Format, select the box to change the audio format. Once you’ve changed the format, check the playback by selecting
   Test.
4. When you’re done, select OK.