Audio Drops on Xbox Series X

JulesOP · Sep 11, 2022

I am having an issue with the audio randomly droppong on xbox series x. I've had this xbox since December, but the issue just started a few weeks ago, without any settings being changed. At first, the audio only went out on games - didn't matter which game as it happened with any and all games. Now, the audio is dropping in other apps (Hulu, Youtube, etc.), and also dropping in the middle of watching something. Again, this started randomly without a single setting being changed on my TV nor xbox. Now, to fix it I tried different settings with the audio, picture, you name it. I even did a factory reset on both the xbox and my tv, but neither worked. To fix, I have to unplugg the HDMI cord for 10 seconds and replug it in to get the audio, and that only works 75% of the time - otherwise I have to unplug the HDMI and restart the xbox. The issue is not with the HDMI cord as I've tried several different ones and all have the same problem. The issue isn't with the HDMI ports either as all other HDMI connections work fine. I've even unplugged all other HDMI devices from my TV except the xbox and the problem still persists. I've tried researching this, and others seems to have the same issue, but there seems to be no solution. Again, it's not a certain game or games and it's not the HDMI cord nor ports. I'm not sure if it's a setting considering its started out of nowhere without any settings being changed, and no combination of settings seems to fix it either (not even a factory reset). Is my xbox just trash now?

:)

Geri M.

Hello JulesOP,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

Thank you for understanding.

Kind regards,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hi JulesOP,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having an issue with your audio on Xbox Series X. As per post description, you have already done checking and doing some basic trouble shooting but still the problem persist. Let us work on this together and sort it out to help you back to gaming.

For us to fully understand and came up with an accurate resolution, we would like to ask more details about it. Please provide us the information needed by answering the following questions below.

Have you updated your device?
What is the brand and model of the TV?
Have you tried that audio headset to other device and see if it work well with no same issue?

Please get back to us by replying to this post.

Have a great day ahead.

Sincerely,

Xbox Forum Moderator

Microsoft Community

gregkeppeler

I have almost the same problem except the error message says

“if you’re using Xbox series X/S, note that HDMI audio can’t be turned off. In other consoles, either optical or HDMI audio must be on. (0x80bd0009)

Why can’t I turn off hdmi audio on Xbox series x it makes no sense?

Unstable Chimp

There are multiple articles stating audio compatibility via USB. If optical is necessary, there are various HDMI to optical devices available which you may need to add.

https://news.xbox.com/en-us/2020/09/02/designed-for-xbox-new-look-continuous-compatibility/

"Some gaming headsets that utilize an optical cable may require a firmware update to support game and chat audio over USB on Xbox Series X. Soundbars and headsets that do not receive updates may be connected
directly to your televisions optical port."

https://wccftech.com/xbox-series-x-audio-usb/

"Xbox Series X to Support Wireless Audio and Voice Chat Over USB, Astro Gaming Confirms"

RobertRomero8

They just released an update and said that they fixed an audio issue on the series X

Audio Drops on Xbox Series X